Devin went out of his way to make sure car was done right, at one point he was on the ground looking under my car. One employee walked by and made a smart mouth comment to him as if he was going above and beyond but I appreciated it for sure. Great employee.
3/26/2023
Roberto T. VERIFIED CUSTOMER
Julian was very professional ????
3/26/2023
Cheryl B. VERIFIED CUSTOMER
As always, service was great service advisor was equally great. Shane told me what time to expect the car to be done, and he was within 5 minutes of being correct. Pretty dad gum good.
3/26/2023
Tamara L. VERIFIED CUSTOMER
Great experience. All involved were amazing. Thank you!
3/25/2023
Merrilee M. VERIFIED CUSTOMER
Although the issue wasn’t resolved Alex was able to advise me to go to Nissan and get my keys “I don’t know what it’s called” rebooted ?? I’m grateful for the oil change and brake repair.
3/25/2023
Eddie H. VERIFIED CUSTOMER
Very satisfied with the help he provided and everything was taken care of
3/25/2023
Ron A. VERIFIED CUSTOMER
Carmella does a great job for me and I greatly appreciate the service she provides. Thank you Carmella!
3/25/2023
Jacob C. VERIFIED CUSTOMER
Was my first time using BMW service since purchasing my vehicle from there few months back. Joseph made it very easy
3/25/2023
Nereyda L. VERIFIED CUSTOMER
Carmella is super helpful and very communicative!
3/25/2023
Aaron D. VERIFIED CUSTOMER
Great job, and treated beautifully.
3/25/2023
Andrew S. VERIFIED CUSTOMER
Carmella is the best service advisor I have ever had across multiple dealerships including other BMW dealers. She personifies customer service.
3/25/2023
Carol S. VERIFIED CUSTOMER
Everyone was courteous and friendly and efficient
3/24/2023
Joseph S. VERIFIED CUSTOMER
Very impressed with the service. Got more than I expected with the inspection.
3/24/2023
Pareeza M. VERIFIED CUSTOMER
Devin was just wonderful to work with. He went above an beyond. He communicated the issue in a timely manner. and then also worked to get it resolved which I appreciate very much. Thank you very much Devin!
3/24/2023
Susan E. VERIFIED CUSTOMER
Brandon was interesting. He smelled awful, like old dirty clothing and told me multiple times the service guys couldn’t appreciate or reproduce what I was describing. Service ended up shaving rotors and replacing brake pads and noted that rotors were warped. I was surprised at his candor and he essentially made me feel stupid. He also tried to talk me out of a car wash “well it’s kinda rainy.”
I expect cleanliness and professionalism at BMW and have never had an experience like this in the past at Arrowhead.
3/24/2023
Dennis W. VERIFIED CUSTOMER
Shane Harrington was very helpful in assisting me
3/24/2023
Jenny S. VERIFIED CUSTOMER
I can always trust that my vehicle will be taken care of when I work with Brandon. He’s clear, efficient and professional. Always a great service!