Always makes me feel at home and like a family to BMW. I will always stick to bmw cars because of how well customer service makes me feel. Not only is my car safe and secured but also so is my trust in your employees!
3/8/2023
Allen G. VERIFIED CUSTOMER
Devin delivers exceptional service each time I have visited the dealership and goes above and beyond to make sure that all bases are covered. Shout out to service manager Josh also for impeccable follow up ensuring all my needs were met.
3/8/2023
Dena F. VERIFIED CUSTOMER
Joseph was just awesome with customer service!
3/8/2023
Hrach M. VERIFIED CUSTOMER
Great service
3/8/2023
Heather N. VERIFIED CUSTOMER
Carmella was great to work with! The responded timely and took great care of us!
3/8/2023
John G. VERIFIED CUSTOMER
Great service
Very knowledgeable and friendly.
3/8/2023
Rodney C. VERIFIED CUSTOMER
Yes Brandon Large takes good care of me
3/7/2023
Deborah B. VERIFIED CUSTOMER
Mark is the best! Always ready for my arrival. Easy to work with. I trust him and Arrowhead BMW to service my vehicle.
3/7/2023
Joshua S. VERIFIED CUSTOMER
Nice guy. Easy to work with. Thank you.
3/7/2023
Umran P. VERIFIED CUSTOMER
Everything went well.
Thank you.
3/7/2023
Betty L. VERIFIED CUSTOMER
Very polite and professional
3/7/2023
Karen J. VERIFIED CUSTOMER
Simply excellent service and support… and Sean kept us updated on vehicle repair process during every step of diagnosis through repair / delivery.
3/7/2023
Justin B. VERIFIED CUSTOMER
Everything went well until I tried to drive my vehicle home after they installed the new tire and wheel. My car states the PSI is only 30. I’m not sure if the car gauge needs reset or there is still an issue.
3/7/2023
Tung D. VERIFIED CUSTOMER
He is very nice and take care me very good
3/7/2023
Ron V. VERIFIED CUSTOMER
Devin is easy to work with and a good communicator.
3/6/2023
Mildred Y. VERIFIED CUSTOMER
Not at first but it ended better. We bought the car in because of a power steering fluid alert so did not expect to have so many service problems with the car.
3/6/2023
Hugo A. VERIFIED CUSTOMER
Carmella is an amazing service advisor and I am truly grateful for the customer service she provides me and my family! Thank you Carmella!!
3/6/2023
Crisostomo C. VERIFIED CUSTOMER
Vehicle was serviced and ready as estimated.
I appreciated Carmela answering my questions knowledgeably. Excellent service. Will continue to bring my vehicle in.
3/6/2023
Matthew M. VERIFIED CUSTOMER
Carmella was amazing. She called me early in the am on a weekend prior to your opening start time. She got my car up and running as I was in from out of town and had a bad blow out on my tire. She understood the urgency I was in to get may car back same day so I could leave for Vegas Sunday morning... Great customer service and follow through with updates throughout the day which was nice and put my mind at ease from any worry.
On a side note I rarely do reviews so for me to do a review is significant that she really came through for me on my vehicle. Thanks again Carmella and Arrowhead technicians and service.
Thanks
Matt Meagher
****-****-xxxx
3/6/2023
John C. VERIFIED CUSTOMER
I had to twach out numerous times to get updates on the vehicle status. Was told the gas door would be about 2 hrs to fox but every time the car was in your shop, I never received it back from you guys until the following day.
I asked about getting a tire patched and was informed the back fiver side was patched, but I still see the screw in the tire. So to be honest, the service has been absolutely horrible. I should have bought the car at Chapman BMW, their service would have properly fixed the issues on time, amd patched the tire, as asked!
I will be reaching put to BMW headquarters and filing a complaint about the lack of service that has been received on the BRAND new car, bought December 16, 2022!