Devin always provides excellent customer service and is always informative.
3/6/2023
Liam R. VERIFIED CUSTOMER
Michael was excellent with his feedback on my BMW. Big thumbs up!????
3/6/2023
Tanner H. VERIFIED CUSTOMER
Julian was great. Carmella has always been our contact and she's amazing.... But Julian was great as well especially with communicating the status of our vehicle. Your service is the reason why we own a BMW and will probably always own one. Thank you!
3/5/2023
Heidi K. VERIFIED CUSTOMER
Very helpful, courteous. Arranged a ride for me so that I could grab lunch etc. while I waited.
3/5/2023
Antoni L. VERIFIED CUSTOMER
I didn't receive a video inspection.
3/5/2023
Andrew L. VERIFIED CUSTOMER
Thank you again Mike for all your help
3/5/2023
Spencer G. VERIFIED CUSTOMER
Carmella was very helpful
3/5/2023
Semaiya T. VERIFIED CUSTOMER
My speed dometer went off after they said they had fixed it.
3/5/2023
Corey G. VERIFIED CUSTOMER
I was in there to to have ski roof racks installed. My car did not have what was needed for the racks to be installed. My complaint is I felt that whoever attempted to install, the roof racks did not use the proper tool and scratched the roof of my vehicle. I cannot prove that the tech did not use the proper tool, but there is scratches on my roof that I did not do.
3/4/2023
Yolanda C. VERIFIED CUSTOMER
We really like the mobile service coming to our residence for service. P
Great customer service as well, thank you Mike
3/4/2023
Jerry K. VERIFIED CUSTOMER
The process is slow. It took me 40 minutes to drop a car and get a loaner. Seems like this could be improved.
3/4/2023
Christopher E. VERIFIED CUSTOMER
Carmella is very patient with my needs and knows the issues with my car, I can't imagine having a different service advisor.
3/4/2023
The Next. VERIFIED CUSTOMER
Friendly, professional and knowledgeable
3/4/2023
Bob B. VERIFIED CUSTOMER
Absolutely. Joseph provides first class service.
3/4/2023
Thomas P. VERIFIED CUSTOMER
Nice job. Appreciate the fast service. Appreciate the bid.
Thanks.
3/4/2023
Suvad H. VERIFIED CUSTOMER
I was advosed that one of the issues found on the vehicle is a leak on oil pan. The oil pan was repaired approximately 3 years ago by Arrowhead BMW service Center and now service writer advised me that the repair warranty doesn't cover it. This is very disappointing and hard to believe that the same issue has to be fixes multiple times and Arrowhead BMW won't cover the cost for not fixing it right in the first place. This is very poor costumer service which I am planning to share on social media so other people are aware of it.
3/4/2023
Denise B. VERIFIED CUSTOMER
Sean was an absolute pleasure to work with and a consummate professional.
3/4/2023
Montez M. VERIFIED CUSTOMER
????????
3/4/2023
Barry L. VERIFIED CUSTOMER
Sean was superb, taking time to make sure all of my questions were. answered. He was also kind enough to make sure I had transportation to my home and back. Kudos to Sean!!