I asked that the gravel shield be looked at and Carmella said they did. But the gravel shield 1as still damaged upon delivery back to me.
3/4/2023
Douglas W. VERIFIED CUSTOMER
Carmella is awesome!
3/4/2023
Omar G. VERIFIED CUSTOMER
Excellent service and customer support!!
3/3/2023
Victor R. VERIFIED CUSTOMER
100 % SATISFIED Mr Lazar was absolutely fantastic thank you for making me feel like a valued customer. We need more Employees like Mr. Lazar !
3/3/2023
John S. VERIFIED CUSTOMER
Great
3/3/2023
Lisa H. VERIFIED CUSTOMER
Michael is great! Very good customer service
3/3/2023
Bruce C. VERIFIED CUSTOMER
I'm totally satisfied with the way everything that was done and accomplished, Thanks
3/3/2023
Glenn S. VERIFIED CUSTOMER
Very happy with her professionalism. Happy to work with her again.
3/3/2023
Keith H. VERIFIED CUSTOMER
Great job!
3/3/2023
Terri C. VERIFIED CUSTOMER
Exceptional customer service from the service director.
3/2/2023
CHRIS I. VERIFIED CUSTOMER
Carmella is the best and the only person I will service with and send all my friends and family too! Always looking out for your best interest
3/2/2023
Kim K. VERIFIED CUSTOMER
Not sure if my first comment went through, but Steve was amazing, never worked with anyone like him before at a dealership. His genuine humor, pleasant demeanor and hospitality are unmatched. Thank you, Steve!
3/2/2023
Mary G. VERIFIED CUSTOMER
It took an hour to drop off my car and get the loaner car. My service rep said it should only take a few hours for the service. I didn’t hear anything until it was finished 8 hours later. An update would have been nice. My previous rep (Devin) always kept me informed. Don’t know if your service dept is short handed but it’s not the “BMW” experience I’ve been used to for the past 15 years.
3/2/2023
Tom F. VERIFIED CUSTOMER
Julian provided extremely professional service
3/2/2023
Magda G. VERIFIED CUSTOMER
Mark is so sweet!
3/2/2023
Violeta S. VERIFIED CUSTOMER
I was very pleased with your service.
3/1/2023
Eric N. VERIFIED CUSTOMER
Great service!!
3/1/2023
Alvaro F. VERIFIED CUSTOMER
I’ve had many service advisors since 2017 when we purchased our first BMW. We hopped around from one dealership to another because of the mediocre service provided from a brand with such high standards. Devin is one of the reasons we stayed with the brand. We were closed to goi g to Volvo just so that we could be treated with respect and not as a pest every time we showed up at the dealership service department. Arrowhead BMW is fortunate to have Devin as past of their team/brand!
3/1/2023
Michael M. VERIFIED CUSTOMER
Never received a video link of my service eval
3/1/2023
Herbert S. VERIFIED CUSTOMER
Mark,
Took his time to make sure that everything was correct. He is an awesome service representative.