Julian was incredibly kind and professional! He was very friendly and explained every step of the process. I always have a great experience at the BMW Arrowhead service center. Everyone always goes above and beyond to provide great service.
2/27/2023
Norma C. VERIFIED CUSTOMER
Customer service
2/27/2023
Roger D. VERIFIED CUSTOMER
Great service staff and nice waiting area. Service to the vehicle was completed before the quoted time. I was really impressed with the video sent to me from the service tech of the service of my M4. Thank the staff.
2/27/2023
Alcira J. VERIFIED CUSTOMER
Excellent customer service.
2/27/2023
Calin P. VERIFIED CUSTOMER
Communication was very poor
2/27/2023
Karen M. VERIFIED CUSTOMER
Pricey
2/26/2023
Shelly C. VERIFIED CUSTOMER
Devin is a nice guy who makes us feel like he really cares.
2/26/2023
Kevin M. VERIFIED CUSTOMER
Maybe it’s the sign of the times or it’s the new processes BMW put in place to handle customers needs but my last two visits (Sharpe and Arrowhead BMW) equally dropped the ball. Sharpe, while performing a recall miss diagnosed a rattle, lost my wife’s BMW performance delivery cup, did not communicate their inability for repairing a scratch and washed the vehicle two nights before pickup which was rained on afterward. Arrowhead, gave me an email at 1:11 that my vehicle was done and could pay my invoice using the link attached. I frequently checked the BMW app for car location and could tell it was still in the servicing bay and had not gone to wash station. After about 45 minutes I checked with the client manager who stood in while Shane left for an appointment where he told me they were finishing up. He asked me if it still wanted a wash. I replied the vehicle had just spent 3 days and 1800 miles traveling though rain, snow, dust and wind and yes it still needed to be washed. 30 minutes later I had it back and was not the typical clean that I had experienced from previous visits. Disappointing….
2/26/2023
Sylvia C. VERIFIED CUSTOMER
Service always good. Thanks
2/26/2023
Khaela L. VERIFIED CUSTOMER
Joe was super kind and made my experience sail smoothly. Thank you!
2/26/2023
Sara T. VERIFIED CUSTOMER
Bad car wash?
2/26/2023
Glenn E. VERIFIED CUSTOMER
Thanks for taking GREAT care of me … and thanks to the technicians who worked on my car. Well done!
2/26/2023
David V. VERIFIED CUSTOMER
I could not have been more pleased.
2/26/2023
Sylvia F. VERIFIED CUSTOMER
My service adviser was great, but the warning light came back on regarding my rear brake pads. Now instead of a warning there is an actual problem, and to change my driving habits. I now have to bring my car in again for the same issue
2/26/2023
Claude K. VERIFIED CUSTOMER
Fast easy turnaround!
2/26/2023
Joequita H. VERIFIED CUSTOMER
Michael was so helpful during a very difficult time in my life. I am excited about what I will decide on for my next auto and look forward to his service of it. Thank you BMW
Jo Hale
2/25/2023
Steve J. VERIFIED CUSTOMER
Excellent communication skills. Time when the car would be finished was exactly what he said.
2/25/2023
Ed R. VERIFIED CUSTOMER
I was very pleased with the work of my service advisor, Devin, and the way he handled my appointment for a safety recall repair. It was right on time for my appointment, handled all of my questions, assisted with my getting a loaner vehicle, I had my repair completed, and my car washed in a very timely way.
2/25/2023
Tamala W. VERIFIED CUSTOMER
Joe was amazing. He took good care of me.
2/25/2023
Trenton E. VERIFIED CUSTOMER
Good looking out, brotha! Good luck with the classics!