Arrowhead BMW

Brandon is a 10. Great to work with.

Mark was alright. I simply disagree with his accessment that the extremely loud low speed braking squeal is normal. My 340i never had a squeal like that before It was serviced at your dealership. Additionally, the oil was changed, but the on board computer was not reset. It still incates oil service is due in 900 miles. I'm very disappointed! Thanks, -Terry

Amanda was excellent, look forward to working with her in the future.

good service

Thank you Michael.

Amazing as always, such a great service advisor, made everything very clear and excellent customer service.

He did a super good job! Thank you

Mike and his team are always professional, courteous and always resolve the issues with my car. He always anticipates what the issues might be and explains everything in detail

With supervision, the job was completed satisfactorily.

Thoroughly reviewed my car and were timely in communication.

It was a pleasure to meet and work with Amanda! She was customer centric and pleasant throughout.

Sean was very professional, helpful, and considerate. Thank you!

Very nice guy. I’ve have nothing but terrible issues with this new car and especially the dealership , your service tech is not to blame he did what he could . Problem still not fixed

Thank you

Figured the car would have been washed before returned it wasn’t. Also not happy with no confirmation the part was actually bad

Doesn’t matter what services you need, Shane R Harrington delivered exceptional assistance.

Micheal is excellent at his job, his no pressure approach is effective and he always gives me options. He also explains the services in a way I can understand.

Michael made it very easy and took very good care of us! It was a pleasure!

We have been BMW costumers for a long time now! We have never experienced such unstable customer service, the service advisor Steve, at the beginning he was very helpful and knowledgeable, and then turned for the worse person ever. Service was not done, wife show up to pick up the car, we had to come back next day, which is fine! Until he told my wife he was not going to spend money on lift during peak hrs! First off that has nothing to do with us! Short story we ended up with a loner the next day, same thing wife show up to return the car and picked up our car, for some reason, the greeting kid was not able to locate my wife last name, until this illiterate named STEVE “ show up and told the young kid “you need to practice more on your Mexican” First off WE ARE NOT MEXICAN “ by the way theirs nothing wrong to be Mexican, number 2 if he (Steve) was referring to the Spanish speaking as of MEXICAN, he needs do go back to school, we never talked to him in Spanish therefore is not correct to assume the other person is MEXICAN. You should teach Steve, not to judge or jump to his own conclusions, is really disappointing and sad to know we are on 2023 and we still have this caveman’s around calling everyone MEXICAN, just for the look, the last name, for their appearance or because some one SPEAK SPANISH. MEXICAN is a country Spanish is a language Latin is an ethnicity. Work was done thanks to Dezmond.

Shane and the mechanic have both gone above and beyond in finding parts for my Z3