Carmella always takes great care of my car and is a fantastic advisor who always provides outstanding customer service.
1/25/2023
Nichole H. VERIFIED CUSTOMER
Everything was great. Mark was proficient and nice. The app was very user friendly and the repairs were quick. I was impressed by the guy who checked my tires too. Overall a 10 out of 10! That’s why I’m on my 3rd BMW!! Service is unmatched. Great job to the entire team.
1/25/2023
Julie R. VERIFIED CUSTOMER
Steve was very helpful and very nice. A++
1/25/2023
Eileen C. VERIFIED CUSTOMER
I had asked for loaner and was advised no problem. Did not receive one. Devin was sorry When a client relies on a loaner and doesn’t receive it must say very disappointed. Devin did help with all service other than that.
1/25/2023
Michael H. VERIFIED CUSTOMER
Customer service is outstanding and Brandon does amazing job with our vehicles!
1/25/2023
Suzan H. VERIFIED CUSTOMER
Very pleasant experience.
1/25/2023
Justin P. VERIFIED CUSTOMER
Mark.is the best as always
1/25/2023
Ted D. VERIFIED CUSTOMER
Excellent and friendly service. Job well done!
1/25/2023
Samantha M. VERIFIED CUSTOMER
Sean was very informative about all my warranties and the service that will be done on my car. He also explained my car had an update to be done and was going to take care of that today while the car is in the shop. Great customer service.
1/25/2023
Robert B. VERIFIED CUSTOMER
Sold me a car with a defect prior to purchase and physical signs of that defect that were ignored by dealership. Car has a blown head gasket but a working water pump and thermostats. ????
1/24/2023
Katie T. VERIFIED CUSTOMER
Joe’s great! Helpful, kind and enjoyable to work with.
1/24/2023
Peter J. VERIFIED CUSTOMER
Sean is great. I didn't take part of his advice during my regular service appointment, but came right back when I realized he was right.
1/24/2023
Jesus S. VERIFIED CUSTOMER
Carmella is always going above and beyond. Every time I take my vehicle in for service, Carmella takes care of everything. Great service provided
1/24/2023
Christopher A. VERIFIED CUSTOMER
Tire rotation should be considered during service intervals (e.g. oil change). The text messaging is an excellent idea, but NONE of my questions were responded to without calling or being in the dealership.
1/24/2023
Frederick D. VERIFIED CUSTOMER
Very professional and courteous
1/24/2023
Ravishankar N. VERIFIED CUSTOMER
Steve was great with timely updates.
1/24/2023
James B. VERIFIED CUSTOMER
Amanda, service was outstanding she always keep me informed on the progress of my vehicle and informed me of my options, in a timely manner.
1/23/2023
Pam D. VERIFIED CUSTOMER
We appreciate Brandon Large and his help and communication; he is great! The rest I put in the survey.
1/22/2023
Marvin B. VERIFIED CUSTOMER
Very impressed with the service provided. In addition Carmella was able to identify an issue with a previous service provided by another dealership.
1/22/2023
Mandy A. VERIFIED CUSTOMER
Devin has exceptional customer service skills. Friendly. Professional and trustworthy that I’m doing what is needed and not spending Dinh er the top for work not needed. Great service and the reason I return to Arrowhead
BMW. Thank you