Mark was great, he knew I had to get to work right away and had everything ready when I arrived and quickly got me off to work. I’ve dealt with Mark for several service appointments and he’s always very professional and courteous.
1/12/2023
Jonathan M. VERIFIED CUSTOMER
Great customer care
1/12/2023
Yuri E. VERIFIED CUSTOMER
Carmella went above and beyond… everything was taken care of and I can’t be happier… this was my first service visit to Arrowhead BMW and I will never go anywhere else
1/12/2023
Margarita C. VERIFIED CUSTOMER
Bought my vehicle at your dealership and I’ll never step foot in your establishment again. Rude agent and rude manager.
1/12/2023
Santi L. VERIFIED CUSTOMER
Sean is an excellent advisor.
1/12/2023
Joseph N. VERIFIED CUSTOMER
Devin was great as always!!!
1/12/2023
Kelli H. VERIFIED CUSTOMER
Excellent service as always appreciate everything you all do
1/12/2023
Melissa C. VERIFIED CUSTOMER
Carmella was very knowledgeable, prompt, and friendly. The best experience I’ve had at any BMW service department.
1/12/2023
Eryn B. VERIFIED CUSTOMER
Thank you!
1/12/2023
Rebecca R. VERIFIED CUSTOMER
Mike is very responsive and the team at Arrowhead BMW always does a great job taking care of my vehicle.
1/11/2023
Jennifer D. VERIFIED CUSTOMER
I will never never buy or tell any of my friends and family to go to arrowhead BMW. Diss honest rude
1/11/2023
Dennis B. VERIFIED CUSTOMER
I had explained in the morning I needed a large vehicle comparable to my current vehicle Nissan Armada due to expensive ultra sound equipment needed for my work. The loaner vehicle offered was a mid size car with a small Trunk and would not accommodate the equipment.
My power steering pump is still not operating and would hope someone would reach out to me when a larger loaner vehicle is available due to pump I would believe is under the warranty from the other repairs completed . Thx DB
1/11/2023
Pamela F. VERIFIED CUSTOMER
We’ve always have had a great experience from the sales person to service technicians, very professional and friendly.
1/11/2023
Scott H. VERIFIED CUSTOMER
Jeremy drove up to Prescott and changed the oil in both of our vehicles in a speedy and professional manner. Thank you.
1/11/2023
John C. VERIFIED CUSTOMER
I don’t know who Steve Emery is and I have yet to finalize the paperwork. I haven’t even seen the car yet
1/11/2023
Gerry F. VERIFIED CUSTOMER
Thank you great work
1/10/2023
Leveta G. VERIFIED CUSTOMER
Mark was amazing through the entire process this car didn’t make it easy
He kept us informed and did everything and more to help us out we have a few more things that need done at a later date .
1/10/2023
James C. VERIFIED CUSTOMER
The service person that was sent to my location, Luther; we are knowledgeable, extremely polite, and very thorough with the work that he had performed.
He took great care and servicing, and replacing the battery in my vehicle. He pay particular attention to protecting the vehicle from any damage during the replacement of the battery, and provided detailed information as to what he was doing, and the inspection of the vehicle once he completed his work. Luther is an asset to BMW and particularly the dealership. I would recommend him to do most anything. It was a pleasure having him.
1/10/2023
Jeffery W. VERIFIED CUSTOMER
Joe was great. The best part of the service experience by far. But we dropped the car off for a sensor issue, got it back the next day and the light immediately came back on. Brought the car back last Monday, was told it would be 3-5 days and told Friday morning the part should be there that day via FedEx. The next time I heard from anyone was Monday telling me the car was done. Underwhelmed with the service but the service writer was excellent.