Good communication & transparency, friendly staff!
1/5/2023
Greg L. VERIFIED CUSTOMER
Hello, While trading in our car is not completely out of the question, we just need a little bit more time to think about it. We would however like to express our gratitude to Sean for his expertise, incredible kindness and honesty. Being that my husband has medical issues I am the one to lead the way in making decisions and at times it can be very stressful. Sean most definitely helped to make the day easier in every way while our car was in for service. From the initial phone call, to dropping off our car, to coordinating a ride for us and then pick up of our vehicle, everything was ‘top notch’ service. We would also like to express a heartfelt thank you (apologize can not recall names) to the young man who gave us a ride home, who was very pleasant and to the gentleman ( I believe who is the manager in service) for his down earth attitude- thank you for making us feel so welcomed! In our opinion from start to finish, this is what true customer service is all about- people who truly ‘really care’ about making the experience exceptional and that was!
Best, DeeAnna & Greg L
1/4/2023
Kevin M. VERIFIED CUSTOMER
One of the services that was performed was a brake fluid change. The same day I received an email from BMW saying I needed to schedule a brake fluid service. Then a text and now the car is saying the same thing. Is there a way to turn that off?
1/4/2023
Katie T. VERIFIED CUSTOMER
Joe was great!
1/4/2023
Janice W. VERIFIED CUSTOMER
Mr. Hernandez was very knowledgeable about our car and was very helpful because replacing the tires took very long. I am very happy with Mr. Hernandez and would definitely ask for him to be my service advisor: )
1/4/2023
David G. VERIFIED CUSTOMER
My vehicle was handled quickly & professionally.
1/4/2023
Lesia S. VERIFIED CUSTOMER
They make taking care of your investment easy and stressless.
1/4/2023
Dennis B. VERIFIED CUSTOMER
Not very professional with follow up
1/4/2023
Diante H. VERIFIED CUSTOMER
Job well done by Team Arrowhead BMW! Always World Class Service with accuracy & warm welcoming.
1/4/2023
Jessica C. VERIFIED CUSTOMER
Amanda was so great to work with!
1/3/2023
Megan C. VERIFIED CUSTOMER
My car situation was a nightmare. Devin made the process as smooth as could be, and kept me informed the whole way! Really appreciate him!
1/3/2023
Cheryl B. VERIFIED CUSTOMER
As always, if we have a service need, we take it to Arrowhead BMW.
Great service, great attitude, and always, a job well done.
1/3/2023
Alex M. VERIFIED CUSTOMER
Fully satisfied !
1/3/2023
Stacy T. VERIFIED CUSTOMER
You changed my oil with only 3000 miles since last one without my concern and way too soon and tried to take from one’s I bought in my care package. NO, not ok, that’s on your dime not mi e. I want to get receipt of added oil change and future remaining. Please send via email.
1/2/2023
Joan L. VERIFIED CUSTOMER
Went to Chapman BMW on Camelback…the absolute worst service department I have ever been too! BMW arrowhead will get my business and referrals…top notch dealership
1/2/2023
Don J. VERIFIED CUSTOMER
Candice is a keeper!
1/2/2023
Gary F. VERIFIED CUSTOMER
Great job! Amanda
1/1/2023
Shana A. VERIFIED CUSTOMER
Candice was very pleasant and kept us informed the entire time. Great experience!
1/1/2023
Dante V. VERIFIED CUSTOMER
Devin is always a pleasure to work with.
Thanks, Dante