I am new to BMW and was expecting better service. My window tint issue was resolved but I also took my car in for activation of LoJack service and it still not working. I was expecting an update today as Sean told me he would let me know and still have not heard from him. I understand he is busy but I expect better service form BMW. After the window tint my car was left with a few dirty spots left on the outside body.
12/8/2022
Roderick W. VERIFIED CUSTOMER
Thanks
12/8/2022
Rick W. VERIFIED CUSTOMER
Carmella made sure I got my car back by 9:30 to make my next meeting on time. Thank her for me.
12/8/2022
Linda M. VERIFIED CUSTOMER
5 star service, A+
12/8/2022
Clarence C. VERIFIED CUSTOMER
Shane was very professional and the courtesy he extended to my wife and self are a true asset to your organization.
12/8/2022
Mamie O. VERIFIED CUSTOMER
Michael Ott and Michelle helping with the Loaner (YIPPEE you have loaners again) took great care of me! And of course, always great to see Mr. Bell !!
12/7/2022
Angie A. VERIFIED CUSTOMER
The maintenance turnaround time is extremely long and tiresome. Many times your wait time is longer than 2 hours.
12/7/2022
Donna R. VERIFIED CUSTOMER
Satisfied
Donna Nozel
12/7/2022
Karla J. VERIFIED CUSTOMER
Poor customer service. Worried more about internal issues than taking care of the customer. Had my car way too long than necessary without any concern for the customer. Doesn’t even know how to have a “real” conversation that involves “listening” would rather talk fast and talk over the customer. So irritating.
12/7/2022
David M. VERIFIED CUSTOMER
Michael was extremely helpful with my service requests and Service needs. I am more than satisfied with his efforts.
David M
12/7/2022
Danielle C. VERIFIED CUSTOMER
Awesome work.
12/7/2022
Stephen B. VERIFIED CUSTOMER
Amanda did an excellent job
12/7/2022
Agnese F. VERIFIED CUSTOMER
He is very thorough and got me a loaner because we needed to do some extra work on the car. The car was ready when he said it would be ready. Just an overall kind person. Thanks Shane!
12/7/2022
Jerry E. VERIFIED CUSTOMER
Courteous and professional ????
12/7/2022
Ryan B. VERIFIED CUSTOMER
Great service as always
12/7/2022
Amjad R. VERIFIED CUSTOMER
Very curteous and professional
12/7/2022
Narcissa B. VERIFIED CUSTOMER
Even though my vehicle is older, I was misled about all of the tissues immediately needed. My service technician adviser was really helpful and nice but the actual mechanics left bolts loose that should not have been.
12/6/2022
Rob B. VERIFIED CUSTOMER
unhappy with $400 surprise for the cost of two filters. Not cool
12/6/2022
Tamica W. VERIFIED CUSTOMER
Price was not as quoted, mistake was made and shop fees added in addition to parts and labor.