When I called for appt and told the guy what was going on, he never told me the system had to be flushed. Then when I did arrive, I was told to go to parts and buy brake fluid which I did. Then I was told to return it because the system had to be flushed. The whole process was very confusing. If I was told inthe beginning I could have made arrangements to drop the car off and not sit there waiting.
1/12/2025
Ali K. VERIFIED CUSTOMER
Steve did a great job and stayed late to help!
1/12/2025
Jacob W. VERIFIED CUSTOMER
Colin is excellent to work with and answers all my questions, always. Goes out of his way to explain processes and reasoning behind it. I drive 40min past my closest bmw dealership(7min away) to go to arrowhead.
1/12/2025
Joseph R. VERIFIED CUSTOMER
Carmella is a gem! Love working with her.
1/12/2025
Robin B. VERIFIED CUSTOMER
Shane is knowledgeable and very helpful explaining the repairs needed. Thank you!
1/12/2025
Ian D. VERIFIED CUSTOMER
I feel like my concern about the brakes squeaking was dismissed before I even arrived. The service advisor told me that “it’s a know issue with performance brakes.” I find this hard to believe. I doubt people are fine with paying 60k for a luxury vehicle to listen to their brakes squeak every time they drive it.
1/11/2025
Bob C. VERIFIED CUSTOMER
Shawn did an excellent job. Fast service and kept me informed about the status of the car. Top notch.
1/11/2025
Jennifer W. VERIFIED CUSTOMER
She is so helpful and makes sure the car is fixed completely
1/11/2025
Ashton L. VERIFIED CUSTOMER
He was a great service advisor!
1/11/2025
Dallas H. VERIFIED CUSTOMER
Troy is always amazing everytime I come in great guy always has the best communication and customer service
1/11/2025
Kathryn V. VERIFIED CUSTOMER
Excellent customer service and very friendly
1/11/2025
Linda F. VERIFIED CUSTOMER
I have the utmost confidence in the team of people that take care of my car. I trust Mike to do what’s necessary and best for me.
1/11/2025
Peter K. VERIFIED CUSTOMER
Thanks again to Joe and the team at arrowhead keep up the great work ????????
1/11/2025
Alex Z. VERIFIED CUSTOMER
Steve was so awesome he might slow down the awesome!
1/11/2025
Yolande T. VERIFIED CUSTOMER
Everyone was helpful.
1/11/2025
Tamer B. VERIFIED CUSTOMER
He was following up with the status on my vehicle during the visit and helped answer our questions
1/11/2025
Roy R. VERIFIED CUSTOMER
Excellent and professional!
1/10/2025
Diane T. VERIFIED CUSTOMER
I had no issue with Taylor at all. He was just doing his job. However the service in repairing a mistake that was done at your dealership on a recall was as minimal as possible. They supposedly test drove it three different times afterwards to make sure the oil didn't leak and somehow managed to ignore the service engine soon light being on and it running very rough. When I hooked it up to my reader, it's showing the misfire and camshaft being over tightened. Why was that not corrected? I understand that my car is 15 years old, but this experience will most likely definitely keep me from ever buying a BMW again
1/10/2025
John P. VERIFIED CUSTOMER
Michael is the most professional and straightforward service rep I’ve ever worked with. He’s always accessible, gets the job done and takes the time to explain things to me if I have any questions. He is a fantastic asset to Arrowhead BMW.
1/10/2025
David E. VERIFIED CUSTOMER
What took an hour for my last service was quoted for the same service now as 2 1/2 hours. Very unacceptable and now I have to reschedule and make arrangements to leave my car.