Arrowhead BMW

Mark did an excellent job of following a problem through to its source so repair could be made.

Terrible customer svc. I wish I never bought a BMW with Arrowhead

I just wanted to say that Mike Abreau is awesome and that he, as always goes above and beyond to make the visit there at BMW smooth and uneventful. It’s always a pleasure meeting Mike, he is very professional and honest.

Outstanding service as orchestrated by Meau Bell who always go above and beyond for my purchase as well as service needs. I’ve never had a person at a dealership in my 35 years of vehicle ownership be more attentive to my needs beyond purchase.

Poor communication

Mark was great. Car looks awesome. The “tool box” of cleaners was a nice touch!

Total professional.

I still don’t have my car and no one answers my questions.

Mike did an amazing job taking care of my car. Thank you Diane

Great service

excellent customer service sean was very attentive to my needs of my visit

Joe was very professional and communicative about delays if any

Good communication

Fantastic service, Mike was really on top of everything and took care of my car without any problems

Idling pretty bad and smoke coming from engine

Devin stepped in for my regular advisor and not only delivered excellent customer service but made me feel valued and appreciated.

It was a great experience with Mark. He was extremely helpful and welcoming. Thanks for his advice and support. Regards Gagan tarun

Didn’t receive call backs to left messages but overall satisfied with the service.

I took my car in to service for a leak and Michael ott was my service person and they said they looked at it , “pressure tested it “ (5 times) and told me a hose was leaking so I changed it dealer tried to charge me 1700$ for that hose to be replaced and once the hose was replaced it was still leaking so I talked to Josh the “ manager “ which didn’t care how his employees are “looking over the car” week passes by since they have my car and they said there masters mechanic was looking at it and says it’s a connector to the hose and worded it different in the invoice that Michael Ott sent me and the invoice price was 1986$ and there supposedly the same “invoice “ he sent me a week ago with different pricing?? And I asked Michael and Josh if they top off the car with coolant or water they said coolant and I open my hood to find out they put water in my coolant reservoir and I show them that it’s separated the water was sitting on top of the coolant they said they only put bmw coolant and which I bought 2 gallons of coolant right before I took it to them I filled it with coolant and returned it to me looking foggy with water separated from the coolant (yes I know it’s 50/50 mix but there’s was not a 50/50 mix or even mixed ) bad service by Josh the manager and Michael ott I do not recommend arrowhead bmw to anyone or Josh or Michael.

Great experience and really helpful input from Mark. Thanks