The reason for choosing No was that the service department was unable to find the problem for the service call. I had to leave due to a doctors appointment. The staff was friendly and informative. The waiting room area was comfortable. I will need to bring the vehicle back and leave it over night to give the team more time time to rectify the issue.
Thank you,
Micheal Abreu
11/9/2022
Joyce R. VERIFIED CUSTOMER
Brent took excellent care of me after some issues I had in Sep (with Josh) that were very stressful and unresolved. Brent is my hero!
11/9/2022
Kelli R. VERIFIED CUSTOMER
I needed my vehicle much sooner, I was never communicated with regarding the delays and a new estimated time.
it took over 1 hr at car wash stage.
COMMUNICATION aid KEY
11/9/2022
Richard S. VERIFIED CUSTOMER
Mark always professional and efficient. Always a pleasure to bring my BMW to A BMW.
11/9/2022
Reuben R. VERIFIED CUSTOMER
Mark and the team do a great job.
11/9/2022
Richard G. VERIFIED CUSTOMER
Brandon was great!!!
11/9/2022
Martha F. VERIFIED CUSTOMER
Always a great service , thank you !
11/9/2022
Margarett T. VERIFIED CUSTOMER
We had a great experience with Michael A’s lead. I can’t think of anymore he could have done for us to assure that we had everything we needed. Please extend our thank you to him. He is an asset to BMW Arrowhead for certain.
11/8/2022
JARED D. VERIFIED CUSTOMER
The entire staff was phenomenal.
11/8/2022
Sharon A. VERIFIED CUSTOMER
Brandon was very professional. He was on top of getting my car in and out. I highly recommend Arrowhead BMW
11/8/2022
Andre E. VERIFIED CUSTOMER
Devin was cool but I didn't get serviced. I didn't know I needed to reserve a loner. I was never told that, I've never reserved one before and I was not asked when I scheduled my appointment. If a customer needs to reserve a loner, BMW should mention that during scheduling. Devin tried to get me one but none was available. I had to reschedule my service for another time and he made sure to reserve me one.
11/8/2022
Patricia S. VERIFIED CUSTOMER
I was very impressed with your dealership. I will continue to use your location and Brandon as my advisor.
11/8/2022
Brenda M. VERIFIED CUSTOMER
Very friendly service.
11/7/2022
Bailey B. VERIFIED CUSTOMER
Happy that Devin was able to answer all of my questions and concerns. Made sure my experience was a priority.
11/7/2022
Pablo R. VERIFIED CUSTOMER
Service was awesome ! Glad I was able to work with a good service writer
11/7/2022
Fred K. VERIFIED CUSTOMER
Devin was extremely professional. Excellent experience and 100 percent satisfied
11/7/2022
Ashley G. VERIFIED CUSTOMER
Carmella is the Best!!
11/7/2022
Michael P. VERIFIED CUSTOMER
I enjoy the family type environment & friendly customer service, everyone that I interacted with ask & answered questions & the mechanic that serviced my vehicle was very clear on expressing to me as to what was needed for my vehicle… I would recommend BMW of Arrowhead to anyone…
11/7/2022
Maggie N. VERIFIED CUSTOMER
We are new to the area and Brandon did amazing job ensuring our vehicles would be cared for just like they were at BMW Murrieta.
11/6/2022
Thomas K. VERIFIED CUSTOMER
I understand you did a checkup but I didn’t get a report