Arrowhead BMW

Joe was incredible. Because of him l will always come back to this dealership

It’s unfortunate that such a high performing car, met with such a sad ending.

Joe is an asset to your organization!

very professional and very nice person. He helped me a lot.

We always have a good experience at Arrowhead. Thank you!

JV is always professional, courteous, and gets the job done.

Yes I am Mike is my only Service Advisor @ BMW he’s very good at his job and that’s wonderful!

Call Samantha always Joe Lazar BMW pleasure to work with and I definitely recommend the service department at BMW

Mike was great … very professional and proficient. Unfortunately the loaner vehicle was involved in a hit and run and he was super helpful and empathetic and took the reigns with my insurance agent to get it resolved.

Very pleased with Brandon. Cordial yet thorough in his explanation of work to be done and work completed. Grade A

Joe was incredible. He is a real asset for your organization.

JV was outstanding. I brought my car in for a tint and full detail. Unfortunately their was a mix up with my appointment. JV took over and completed my appointment. Very conscientious. Appreciate the way he took command. Lou Adler

Devin did an awesome job! Very communicative throughout the whole process. Definitely recommend

Dealing with JV is a pleasure. He is professional , efficient, and very client oriented. I look forward to dealing with him for all my future BMW service needs.

I came in for only an oil change (I purchased a 3 year oil change package from Michael Vu last year). Even though I had made an appointment I waited 3 hours for an oil change unacceptable. Also I did not ask nor did I wish to have a video vehicle inspection done. The vehicle has less than 500 miles on from the last time it was in your shop for service and was never even mentioned to be a possible issue in the near future. Last year after I purchased the vehicle it was brought into your shop and had to have The Ignition coils replaced the fuel sender on one side replaced and had the valve cover gasket replaced. During that 1 of my ECM modules was broken you guys did replace it at no cost to me, but ended up having issues with my comfort access to the vehicle to get in the trunk and the car after this ECM was replaced. Your shop had the vehicle for weeks unable to find why I was having this problem. Also when I picked it up after the valve cover gasket was done I drove it home and wondered why I was hearing what seemed to me to be valve lifters (a tick, tick sound), I had to bring the car in the next day and had to have a tensiober replaced (why was that not caught when replaci g the valve cover gasket)Also after the ECM was replaced (I had had replaced my halogen driving lights with LED's) started getting a fog light warning when starting the car, which I had never had previously, which I was told was a coding issue. I asked to have the coding changed and was told you can not do it,instead I was given a service write up saying I needed to replace the LED's with halogen bulbs.I recoded it myself and works fine. I was also told in that service report I needed to replace my battery. Well the car was not driven from April to Oct and was on a battery tender and my battery is fully charged and working fine. Sorry if I feel that your video inspections are nothing more than a make work and cash grab

Excellent Service.A+

It’s been a week to get tires put on my car. I haven’t received any text updates or calls regarding whether or not My car is ready. I have received one call back from my service advisor a day after I called, and have had to call multiple times just to get into contact with him. As he always seems to be busy for an hour at a time. Poor communication, this Review was sent to me before information regarding the status of my car.

Devin Is awesome!!!

No

You and your team are always very professional! Even the salesman that sold us the X5 recognize me and talked for a bit! Thank you again!