Words cannot express how much we appreciate Mark Lauer and his excellent service to us! He was our advocate and super supportive. We have never experienced this level of excellence and amazing customer service and care. We trust him 100% and will continue to do business with Arrowhead BMW because of Mark. Just a sincere and wonderful human-being. THanks MARK LAUER!!!!!!
10/18/2022
Clark G. VERIFIED CUSTOMER
Did not come when scheduled, charged more for part than I was quoted.. tech was great
10/17/2022
Curtis F. VERIFIED CUSTOMER
Mark Lauer, is an excellent service advisor!!!
10/17/2022
Brunetta H. VERIFIED CUSTOMER
Excellent customer experience and very attentive.
10/17/2022
Stuart T. VERIFIED CUSTOMER
Devin has always done a terrific job for me. I trust him.
10/16/2022
Malcolm H. VERIFIED CUSTOMER
Joe Lazar is one of the best svc people I've ever dealt with across a few different brands.
I ended up paying for diagnostics and a service that I was going to wait on. Not that I should have but could have... $2k + that was shelled out when it was not in immediate need. But Joe was up fron, honest, and worked WITH ME. Thank you Joe.
10/16/2022
Jose H. VERIFIED CUSTOMER
Great advisor and willing to help however he can.
10/16/2022
Myron S. VERIFIED CUSTOMER
My experience with the service center, Mike a Abreu was very helpful he explained the process and the car came back without a hitch. Thank you Arrowhead BMW
10/16/2022
Erron K. VERIFIED CUSTOMER
Excellent service!!!! Better than any back East. We will be continuing with you guys.
10/16/2022
Renee S. VERIFIED CUSTOMER
Lack of communication at the highest level.
Had to send car back via tow truck for the second time. I live in Yuma
10/16/2022
James S. VERIFIED CUSTOMER
Awesome service all the way!!
10/16/2022
Mary Lou. VERIFIED CUSTOMER
Great service….thank you
10/16/2022
Jerry A. VERIFIED CUSTOMER
Yes, thank you so much for the help with my BMW X5
10/16/2022
Ashley G. VERIFIED CUSTOMER
Carmella is Awesome!! We bring our BMW’s to Arrowhead Service because of her and she is the Best! Thank you Carmella for taking care of us!
Mahalo,
Gio & Jocelynn
10/16/2022
Mark G. VERIFIED CUSTOMER
Michael was great - he made sure everything was done correctly and kept me informed of the progress. I would love to work with him again as he is really good at customer service.
10/16/2022
Robert G. VERIFIED CUSTOMER
J-V did a great job. He truly cares about his customers. Great customer service!
10/15/2022
Roger W. VERIFIED CUSTOMER
Once again service department everybody involved didn't outstanding job on getting RMA completed and serviced thank you again.