Carmella was great and she went above and beyond. It was my first time going to this service center and I felt like everything went smoothly and I had no issues. Kudos to her for getting me my car fixed and back so soon!
1/8/2025
Jon S. VERIFIED CUSTOMER
Logan was outstanding. Explained everything perfectly.
1/8/2025
Maria S. VERIFIED CUSTOMER
Buying a vehicle from this dealership has been the worst experience I've had. I bought this car as a replacement for my wife's S550 which was totaled in a hit and run and webhave had nothing but problems - there has been a lack of full disclosure and possibly a fraudulent claim against my warranty insurance which cist me $300.00 as well - now that lack of discloste is going to cost me $1500. This is supposed to be a premier dealership - more like a second rate scam shop.
1/8/2025
Anita S. VERIFIED CUSTOMER
Carmella always goes above and beyond and to the moon and back. She is a great asset to BMW and a great human being.
1/8/2025
Michelle M. VERIFIED CUSTOMER
When should the tires be rotated?
1/8/2025
Steven C. VERIFIED CUSTOMER
Shawn was very helpful in getting my X1 in the shop. After inspection he offered me the options to repair the noisy rear brakes. Thank you Shawn.
1/8/2025
Quang B. VERIFIED CUSTOMER
Alan was a true professional.
1/8/2025
Ruth J. VERIFIED CUSTOMER
Carmella, as always, gave us the best customer service. She is always extremely efficient and friendly. I know when I come in to Arrowhead BMW that I will be treated like a family member.
1/8/2025
William S. VERIFIED CUSTOMER
Logan provided great service.
1/8/2025
Mary P. VERIFIED CUSTOMER
Steve goes the extra mile to ensure customer service meets the needs of the customer and their vehicle!
He is truly appreciated as is the service manager Brent!
1/8/2025
Emilyanne J. VERIFIED CUSTOMER
Working with Carmella was an exceptional experience. She turned what could have been a highly stressful and challenging process into something smooth and manageable. She provided thoughtful solutions to every hurdle, ensuring the experience was as seamless as possible. Her communication was excellent, and she went above and beyond to offer support and convenience every step of the way.
1/8/2025
Richard B. VERIFIED CUSTOMER
Shawn was very helpful and professional, wish we brought a BMW a long time ago.
1/8/2025
John H. VERIFIED CUSTOMER
Thank you
1/8/2025
Adria R. VERIFIED CUSTOMER
Troy was SUPERB! Ten out of ten!!!!
1/7/2025
Rosie C. VERIFIED CUSTOMER
Alan was wonderful. Very kind and professional. Understood our needs and provided a great experience.
1/7/2025
Mike R. VERIFIED CUSTOMER
All good even though I forgot my key and had to leave my iWatch:) I have another BMW dealership closer but am happy to travel farther to visit Arrowhead as their service is best.
1/7/2025
Umesh N. VERIFIED CUSTOMER
Prompt, good communication
1/6/2025
Amjad R. VERIFIED CUSTOMER
My service advisor. Alan Mendoza was very courteous and professional, he explained everything to me, he did an excellent job on keeping me updated.
1/6/2025
Michael A. VERIFIED CUSTOMER
Shane always does a great job keeping me informed about the repairs.
1/6/2025
Elliot B. VERIFIED CUSTOMER
Everything was great,Taylor was very professional and likable