JV did an excellent job and I will continue to take my wife and son’s bmw back for service’s with him.
10/9/2022
Rhonda S. VERIFIED CUSTOMER
Extremely knowledgeable
10/9/2022
Vickie S. VERIFIED CUSTOMER
I really appreciate Arrowhead BMW for being able to schedule me in at the last minute today. I always receive excellent customer service from Carmella Gomez and all of the staff there. It is truly a pleasure doing business with your dealership!
10/9/2022
Kathleen L. VERIFIED CUSTOMER
Very pleasant to work with. Gave lots of helpful info
10/9/2022
Leonard M. VERIFIED CUSTOMER
I was not checked in properly when I arrived. Once that was resolved I was completely satisfied. Apologies were sincere and I felt like I made a friend I could trust.
10/9/2022
Thomas W. VERIFIED CUSTOMER
No thanks we should be able to get our status from anyone that is available in the service department. Your phone system, needs a major overhaul or you need a great receptionist that can get the answer quickly.
Mr Tom Walton
Mrs Diana Walton
10/8/2022
Richard K. VERIFIED CUSTOMER
Mark is great always goes the extra mile
10/8/2022
Eric J. VERIFIED CUSTOMER
Job not completed yet but he has been diligent un keeping me updated.
10/8/2022
Alexandria R. VERIFIED CUSTOMER
Appreciate all the details Brandon was helpful. Took the time to explain my concerns. Great customer service. Thank you.
10/8/2022
Andrew C. VERIFIED CUSTOMER
Great service today. Thank you
10/8/2022
Patrick F. VERIFIED CUSTOMER
Job well done
10/8/2022
Robert D. VERIFIED CUSTOMER
Mike A. is my Service Agent Mike Abreu is very knowledgeable and helpful and he does it with a smile and you can truly tell that he really care’s about BMW and their customers I will not go any where else because of him!
10/8/2022
Mr G. VERIFIED CUSTOMER
He was very professional.
10/8/2022
Jaroslav T. VERIFIED CUSTOMER
Mark was very attentive and exhibited exceptional customer service.
10/8/2022
Thomas W. VERIFIED CUSTOMER
2500 miles on a brand new 430i that gets a nail in the tire and Arrowhead wants me to buy a new tire for $400. Does that sound like a great experience?
10/7/2022
KENAN S. VERIFIED CUSTOMER
Joe Lazar is simply the best. He listened and went above and beyond to make sure that I am happy customer…literally.
10/7/2022
Dennis S. VERIFIED CUSTOMER
Colin was great
Second service in a row that did not deliver when said vehicle would be ready
Need to get better at that
10/7/2022
Andrew E. VERIFIED CUSTOMER
Michael OTT went above and beyond. Got me in and out in a timely manner. He answered all my questions and actually made bringing my car in for service an enjoyable experience