Shane at arrowhead BMW was my service advisor and he was very very helpful not only in providing us with the last-minute loaner but taken care of all the issues to get my wife’s 750 back up and running. Shane‘s attention of detail price consciousness and keeping my budget in mind Was instrumental in my overall satisfaction! I rely heavily on Shane to keep us on the road thank you
12/30/2024
David P. VERIFIED CUSTOMER
Everything went as expected
12/30/2024
Kalluri S. VERIFIED CUSTOMER
I could not have anything more from Mike, to make my experience any better.
12/30/2024
Mark S. VERIFIED CUSTOMER
Carmella provided outstanding customer service!
12/30/2024
Aditya A. VERIFIED CUSTOMER
Car was not even vacuumed
12/30/2024
Ranil K. VERIFIED CUSTOMER
1. Car Wash and Interior Cleaning: The car was not washed properly, and the interior was not vacuumed, which falls short of expectations for a premium service.
2. A/C Odor Issue: I was informed that addressing the A/C odor would be chargeable, as it does not fall under free service and is considered a non-mechanical issue. However, I believe this is a BMW-related problem, as the odor persists despite proper maintenance within just six months of ownership. This is disappointing and should be addressed under warranty.
3. Digital Key Issue: The issue with the digital key remains unresolved. Logan mentioned he would follow up on Monday.
4. Brake Noise: The brake noise is extremely frustrating. I was told this is common with M Sport brakes. The squeaky sound after braking gives the impression of driving a much cheaper car, which is unacceptable for a premium brand like BMW.
12/30/2024
Mitra H. VERIFIED CUSTOMER
Shawn was very friendly and very professional. He explained everything to me very clear and he was so patient with all my questions .
12/30/2024
Nichole C. VERIFIED CUSTOMER
Shawn was fantastic and very helpful
12/30/2024
Dwayne C. VERIFIED CUSTOMER
STEVE is always great
12/30/2024
David G. VERIFIED CUSTOMER
Process was very smooth and communicated very well.
12/29/2024
Amy C. VERIFIED CUSTOMER
It’s always a pleasure working with Taylor Gooley. The prompt and efficient communication he provides when our vehicle is in the hands of Arrowhead BMW is always a 10/10.
12/29/2024
Joel W. VERIFIED CUSTOMER
The team and Shawn were great in taking care of my car.
12/29/2024
Yizhu T. VERIFIED CUSTOMER
Logan is absolutely helpful. Very professional & friendly.
12/29/2024
John L. VERIFIED CUSTOMER
Excellent customer service was provided. Thank you very much.
12/29/2024
Bernard G. VERIFIED CUSTOMER
Colin id the guy who gets things done. Been bring my x5 for service 5 years and he us the only one who delivers and cares
12/29/2024
Mark T. VERIFIED CUSTOMER
Joe is always the consummate professional.
12/29/2024
Joel G. VERIFIED CUSTOMER
Colin had an unexpected situation arise, but our car was done and just sat there until I asked about getting it.
Don’t blame Colin, life happens.. just would like to have a backup plan in place so I would have gotten my vehicle when it was complete.
12/29/2024
Timothy D. VERIFIED CUSTOMER
Shawn Williams took very good care of us and kept us informed of any updates or concerns. We picked the car up and had a seamless transaction and were on our way in a few minutes after arrival. Thank you to Shawn and Arrowhead BMW.
12/29/2024
Aaron W. VERIFIED CUSTOMER
Taylor was very communicative throughout the day. He was very pleasant to work with. Whoever washed the car did a fantastic job inside and out. I was very impressed. Overall I felt valued as a customer.
12/28/2024
Rene H. VERIFIED CUSTOMER
Once again Jef went above and beyond our expectations to have our BMW serviced.