Joe is the best service advisor you folks have. Don’t lose him. The guy who serviced my 330e however did something to my electronic system that crashed my apple car play. I can no longer connect. I’ve tried everything available to do so. I’m very frustrated. I’m leaving on a trip on Friday and need this feature to work.
1/1/2025
Mark M. VERIFIED CUSTOMER
Very pleased with Mike and the service provided
1/1/2025
Mike L. VERIFIED CUSTOMER
All good
12/31/2024
Kerri W. VERIFIED CUSTOMER
Very efficient customer service. Thank you.
12/31/2024
Dalia G. VERIFIED CUSTOMER
Amazing
12/31/2024
Erwin B. VERIFIED CUSTOMER
Shawn was very professional in my interactions with him. He was friendly and respectful.
12/31/2024
Ashley V. VERIFIED CUSTOMER
Great service as always
12/31/2024
Thomas L. VERIFIED CUSTOMER
Great service by Carmella! Thank you!
12/31/2024
Ryan K. VERIFIED CUSTOMER
Shawn was great! Pick up was smooth and he was friendly and went above and beyond to make sure we were happy with our service.
12/31/2024
Julia H. VERIFIED CUSTOMER
Great customer service was provided by Taylor.
12/31/2024
Ronald D. VERIFIED CUSTOMER
Good service
12/31/2024
Monica R. VERIFIED CUSTOMER
I was really happy with Taylor Service but being that my car broke down again. I was not too happy about that, but I know you guys are trying to do the best.
12/31/2024
Tony L. VERIFIED CUSTOMER
Shane at arrowhead BMW was my service advisor and he was very very helpful not only in providing us with the last-minute loaner but taken care of all the issues to get my wife’s 750 back up and running. Shane‘s attention of detail price consciousness and keeping my budget in mind Was instrumental in my overall satisfaction! I rely heavily on Shane to keep us on the road thank you
12/30/2024
David P. VERIFIED CUSTOMER
Everything went as expected
12/30/2024
Kalluri S. VERIFIED CUSTOMER
I could not have anything more from Mike, to make my experience any better.
12/30/2024
Mark S. VERIFIED CUSTOMER
Carmella provided outstanding customer service!
12/30/2024
Aditya A. VERIFIED CUSTOMER
Car was not even vacuumed
12/30/2024
Ranil K. VERIFIED CUSTOMER
1. Car Wash and Interior Cleaning: The car was not washed properly, and the interior was not vacuumed, which falls short of expectations for a premium service.
2. A/C Odor Issue: I was informed that addressing the A/C odor would be chargeable, as it does not fall under free service and is considered a non-mechanical issue. However, I believe this is a BMW-related problem, as the odor persists despite proper maintenance within just six months of ownership. This is disappointing and should be addressed under warranty.
3. Digital Key Issue: The issue with the digital key remains unresolved. Logan mentioned he would follow up on Monday.
4. Brake Noise: The brake noise is extremely frustrating. I was told this is common with M Sport brakes. The squeaky sound after braking gives the impression of driving a much cheaper car, which is unacceptable for a premium brand like BMW.
12/30/2024
Mitra H. VERIFIED CUSTOMER
Shawn was very friendly and very professional. He explained everything to me very clear and he was so patient with all my questions .