I was completely satisfied with Taylor. He was professional, polite, and aiming to please. My only dissatisfaction was the fact the technician didn’t save my brake pads as requested. Taylor was kind enough to fill my tank for free as a show of good faith. I wanted I spent brake pads though so that I could examine them. This was not Taylor‘s fault.
12/28/2024
Shannon P. VERIFIED CUSTOMER
Jef is great! I request him every time that I need my vehicle serviced. He’s kind, helpful and accommodating. If I continue to purchase from BMW it will be because of the wonderful customer service that I continue to receive from Jef and the service department.
12/28/2024
Gregory D. VERIFIED CUSTOMER
Timely, efficient, and knowledgeable
12/28/2024
Christopher E. VERIFIED CUSTOMER
Carmella is always there for me, whenever I message her she gets back to me which makes me want to keep coming back to Arrowhead. Thank you Carmella for taking care of me.
12/28/2024
Scott C. VERIFIED CUSTOMER
Well done! That said, it was a little costly!
12/28/2024
Mario R. VERIFIED CUSTOMER
Great customer service
12/28/2024
Barbara V. VERIFIED CUSTOMER
Taylor is professional, courteous, and fulfilled his commitment to me. Excellent communication keeping me updated on the status and answering all of my questions! Great Job Taylor ????????????????????????
12/28/2024
Mimo B. VERIFIED CUSTOMER
Taylor was great. Made the whole process easy and would request him again. Thank you.
12/28/2024
Luis C. VERIFIED CUSTOMER
Jef was very helpful & respectful and very well experienced will be coming back in the future
12/28/2024
Gregory B. VERIFIED CUSTOMER
Matthew provided a great solution for replacing the tires on my 4 series and was quick to get the car in and done. He was very professional friendly and knowledgeable about my car.
I’ve had great experiences with Arrowhead BMW and will consider it the dealership that meets my needs. Thanks again.
12/27/2024
Josh H. VERIFIED CUSTOMER
When i needed it most, Arrowhead BMW took care of me without hesitation and i am the most appreciative for their ability to be there and support their customers even in the most inconvenient of times.
12/27/2024
Jacqueline C. VERIFIED CUSTOMER
Shawn was great, very nice and accomodating!!
12/27/2024
Zindy T. VERIFIED CUSTOMER
Michael was very helpful and gave me excellent service as always.
12/26/2024
Gregory P. VERIFIED CUSTOMER
Carmella always provides excellent service on our BMW. She is kind caring and true professional. Thank you very much.
12/26/2024
Julie A. VERIFIED CUSTOMER
Taylor did a fine job.
12/25/2024
Michael M. VERIFIED CUSTOMER
Jef was so good earlier this year that I asked for him when I came this week. I know a little about cars and he's good at explaining what and why something needs to be done.