Joe is the best! As long as he is around, I have no reason to ever go anywhere else.
12/13/2024
Douglas M. VERIFIED CUSTOMER
He was amazing. Friendly professional and was very helpful. I appreciate how he handled our situation with our vehicle. It goes a long way especially during hard times. Having employees like Alan make a huge difference in people’s lives and for that I wish to express my gratitude for him and Devin Kass for going above and beyond the call. Thank you
12/13/2024
William A. VERIFIED CUSTOMER
Very happy
12/13/2024
Jenell B. VERIFIED CUSTOMER
We like Joe helping us with the recall of our BMW. He is excellent!
12/13/2024
Patrick C. VERIFIED CUSTOMER
Thank you so much for getting my vehicle in on such short notice and getting the tire replaced. I have always been treated well.
12/13/2024
Peter A. VERIFIED CUSTOMER
Matthew its very professional.
12/13/2024
Robert S. VERIFIED CUSTOMER
None
12/13/2024
Kurt K. VERIFIED CUSTOMER
Happy to respond
12/13/2024
Mikisha S. VERIFIED CUSTOMER
Thank you! Love Arrowhead Service Department.
12/13/2024
Stephanie H. VERIFIED CUSTOMER
Manny was quick to respond and he had excellent communication with his team to facilitate a great first time experience with BMW's mobile service. THANK YOU!
12/13/2024
Evan S. VERIFIED CUSTOMER
Everything went well
12/13/2024
Maria O. VERIFIED CUSTOMER
Thank you Carmella! As always, you provide excellent customer service!
12/12/2024
Don V. VERIFIED CUSTOMER
Never any surprises when working with Mike. One of the best service writers I have ever worked with.
12/12/2024
Errol H. VERIFIED CUSTOMER
Thank you
12/12/2024
Andrew T. VERIFIED CUSTOMER
Great job
12/12/2024
Cheryl L. VERIFIED CUSTOMER
Great customer service
Very professional
Much appreciated.
12/12/2024
Janice W. VERIFIED CUSTOMER
Colin not only greeted me at my car but did an awesome job making me feel like I was his only customer.
12/12/2024
Todd S. VERIFIED CUSTOMER
Nobody confirmed my appt, no service was performed, im getting texts that my car is being taken care of when its not even in the same state.
12/12/2024
Wayne O. VERIFIED CUSTOMER
Had a good experience. They got me in right away. Taylor was very helpful
12/12/2024
Stan O. VERIFIED CUSTOMER
Mike was great. Everyone I encountered was great.
Policy of putting 2 gallons of gas in loaner was a bit silly. ( or was going to be charged $10 a gallon to fill, really, is this hertz?)
Probably could be a bit more lenient on gas policy.
Updating software is still a pain and wasn’t done. I tried again today to update. No luck. Arrowhead in house genius is supposed to call me soon.
BMW genius is impossible. Sales manager I told about these issues today couldn’t care less. Then sarcastically announced is was a pleasure to speak with me today when I called. I was not rude at all. But disappointed software still wasn’t updated. I own 3 BMWS. Software and genius phone tree are the weakest parts of BMW.