My tech was good and respectful of my frustration. I don’t question his work or customer relations. The problem was his lack of understanding as to COMPLETELY communicate the situation at hand regarding me the client as to what was going to happen. That caused me frustration. AND I WAS NOT GOUNG TO GET A LOANE EVEN THOUGH I WAS ONLY TOLD they didn’t know what was needed. I was simply going to be Lyft home. When acquiring a $70,000 car to be shuttled around only to pick up and deliver myself!!
12/12/2024
Yan D. VERIFIED CUSTOMER
Great service! Joe was kind and provided detailed information.
12/12/2024
Mario M. VERIFIED CUSTOMER
Joe was a fantastic service advisor. Very good communicator.
12/11/2024
Alondra L. VERIFIED CUSTOMER
Matt was so helpful and took his time to listen to my needs to make sure they were met!
12/11/2024
Michael S. VERIFIED CUSTOMER
Joe was exceptional with his service going beyond what I expected. I will always ask for him in the future..
12/11/2024
Kwan J. VERIFIED CUSTOMER
I think that charging for using a credit card is customer unfriendly. While I appreciate the great service provided by my service advisor and the great service I’ve had in the past with Arrowhead BMW, I will definitely think twice about using your Arrowhead again.
12/11/2024
Alejandra L. VERIFIED CUSTOMER
Great service! Troy was amazing
12/11/2024
Gene C. VERIFIED CUSTOMER
Steve is one of the best service advisors that I have had period. I have owned 6 BMWs over the years.
12/11/2024
Mia T. VERIFIED CUSTOMER
We brought our vehicle in for brake squealing. Was told that’s “normal” and was provided a piece of paper explaining that it can happen once in a while but if it’s consistent that further repairs would be needed. Our brakes are squealing every single time we brake we have had multiple bmws - with performance brakes, specifically a M4. To tell a bmw owner that the constant loud, embarrassing squealing is normal, just doesn’t seem to even make sense. We aren’t happy with the results and now we just have to deal with it….
12/11/2024
Roberta H. VERIFIED CUSTOMER
Carmella is one of the best service personnel I have ever worked with. She is thorough, responsive and knowledgeable. Definitely a reason why I choose to have my service completed at Arrowhead BMW.
12/11/2024
Mary P. VERIFIED CUSTOMER
Excellent service advisor!
12/11/2024
Kevin L. VERIFIED CUSTOMER
Troy was great fit us in with out an appointment. Service department was great
12/11/2024
Eugene N. VERIFIED CUSTOMER
Very good service
12/11/2024
Michael R. VERIFIED CUSTOMER
Excellent service
12/11/2024
Rodney M. VERIFIED CUSTOMER
Brent was a huge help.
12/10/2024
Shana G. VERIFIED CUSTOMER
Fantastic service, exceeded expectations.
12/10/2024
Jerry S. VERIFIED CUSTOMER
Michael is a credit to your company
12/9/2024
Sandra O. VERIFIED CUSTOMER
I just want to say that Austin was great. This review is based on Manny.
Manny isn't easy to work with. On Tuesday I called him before noon to make an appointment. I was told he was in, but not around. I called after 1 and was told he was out to lunch. I called a third time after 2:30 and was able to speak to someone other than Manny. The soonest someone could come out was Thursday, so I setup an appointment for 8:30AM.
On Thursday, Manny texted me saying someone would be here by 10:30. Luckily, Austin arrived after 9.
After Manny gave me the total, I asked for an itemized bill. He said he'd send it after I paid. I thought that was weird so I asked again and he finally email it to me.
Something that's not Manny related but I wanted to mention was, I realized credit cards will now be charged a 3% fee. For a company that makes billions in revenue yearly, this is crazy.
12/9/2024
Lisa M. VERIFIED CUSTOMER
Awesome customer experience!
12/9/2024
Claudia G. VERIFIED CUSTOMER
Carmella is excellent Sevice rep! I would definitely recommend her ! She makes my experience easy and fast!