Steve went above and beyond to take care of my situation. It was much appreciated.
11/28/2024
David W. VERIFIED CUSTOMER
We’re extremely happy with the service and advice Jef provided us with.
11/28/2024
Ryan F. VERIFIED CUSTOMER
Matt's a cool guy. Nice, helpful, overall good vibes.
11/28/2024
Robert O. VERIFIED CUSTOMER
Troy was an amazing service advisor and assisted us with above and beyond help.
Troy is a fantastic asset to you company and I would advise all
BMW owners to visit Arrowhead dealership
11/28/2024
Duane W. VERIFIED CUSTOMER
Mike always talked care of us ...
11/28/2024
Chase T. VERIFIED CUSTOMER
He was very friendly, knowledgeable and willing to accommodate to my needs.
11/28/2024
Mcwilliams M. VERIFIED CUSTOMER
Troy was a great help, I would recommend anyone to go speak with him for their service needs.
11/28/2024
Mary S. VERIFIED CUSTOMER
Worst service experienced in my 50 years of driving. BMW is expected to have a high bar. Advisor never contacted me regarding the service. I had to call every time. Car sat an entire day without anyone looking at it. Next day assigned technician had training so nothing done then either. No loaner car was offered until I said something. Part came in a few days later and no call regarding it being in and tech was off that day. Took over a week. Will never return after talking with the supervisor. Didn’t offer any suggestions or corrective action. I have new cars planned for 2025 and 2026 and question whether they will be BMWs.
11/28/2024
Justin J. VERIFIED CUSTOMER
You poached me from Chapman after 14 years and 7 cars. Strong work
11/27/2024
Laurentiu O. VERIFIED CUSTOMER
Thank you Shane, for holding a high bar of professionalism and fairness. With gratitude, Laurentiu
11/27/2024
Arsenio A. VERIFIED CUSTOMER
Very satisfied! ive been going to bmw arrowhead for 3 years in a row now because of above and beyond service! Shout out to Matthew you’re the Best!!
11/27/2024
Rahool K. VERIFIED CUSTOMER
Very polite and professional service adviser.
11/27/2024
Liza S. VERIFIED CUSTOMER
I will need to bring car back
As tire sensors are not working
11/27/2024
Lizet T. VERIFIED CUSTOMER
Carmella is absolutely amazing. She can take a stressful situation and bring peace to it with how attentive and caring she is. Thank you Carmella.
11/27/2024
Holly E. VERIFIED CUSTOMER
Mike is the best service advisor that we have ever had. He goes the extra mile to make any service process and easy and convenient as possible. His knowledge of our vehicles is outstanding, and he is a trusted advisor to us.
11/27/2024
Dustin P. VERIFIED CUSTOMER
Great service! Wish I could buy from you but being as m a first time buyer and credit score of 600. I don’t see me getting financing through you.
11/27/2024
Timothy D. VERIFIED CUSTOMER
Joe is always and will be your best Service Manager, Fly fisherman and friend! Happy Holidays!
11/27/2024
Tammra B. VERIFIED CUSTOMER
Taylor was amazing!
11/27/2024
Gabriel M. VERIFIED CUSTOMER
This was my first experience at a west coast dealer and I have to say I’m blown away. I thought the service in the east was good but this is way better. Troy did such a great job making sure my car was taken care of. 10/10 would come back for service.
11/27/2024
Rocky T. VERIFIED CUSTOMER
Taylor Gooley at the Arrowhead BMW location in Arizona has turned me into a life time believer of BMW. Thanks to him amazing customer service skills, professionalism, and character… my experience was above all. I went in with an issue not knowing what was going on. After an inspection, I was told I needed a whole new engine. I was pretty upset at first, but thanks to Tyler, he calmed me down… explained my options and got me on the right track. His amazing follow up is second to none and his communication skills were more than expected. Thank you Tyler for the great experience. I will be returning thanks to you. - Rocky