Arrowhead BMW

Jef was so helpful and informational.

Carmela is the best and provides excellent customer service

Michael does an amazing job in taking care of my BMW X3. He always makes sure everything is perfect. He's the best. Thank You, Diane S

As always AMAZING customer service.

Amazing service!

Keep up the good work.

Helped diagnose the problem on a Mobil visit. Then when I come all the way from Prescott to have a decoupling element attached to the injector. No one wanted to help me. Said Manny was gone and to come back. Kid at the service desk just wanted me gone. Are you serious. All the way from Prescott. Terrible service. At his task could have been resolved in 5min or less.

I didn’t know about the fee for using my credit card until I picked up my car. The issue I have is with BMW dealership, not the service.

Joe is the absolute best

Conscientious, Caring and courteous… An asset to the Arrowhead Experience for sure. Thank you Matthew

Alan was very helpful!

Joe has always taken such wonderful care of our vehicles. He always finds time to fit us into his schedule. Joe is extremely knowledgeable about our cars. I only trust him. Thank you Joe for being an amazing person. Thank you

Everything's has been great!

Everything was great both service tech and advisor where very knowledgeable and great to work with

Nick Valenza greeted me and was very respectful and professional upon arriving and checking in my experience with arrowhead bmw service department has always been welcoming and friendly

I came in because I received your online ad for service specials. I called before I scheduled by service appointment to know and confirm for what the prices are going to cost me. I schedule my oil change and inquired about the 3 years oil change for $225 along w the brake fluid flash. When I was at the dealership my service advisor mentioned that I needed a spark plugs replaced as well. I agreed to get the plugs done along w the oil change and brake flush. When I came back to pick up my car I was told by my service advisor that I’m not qualified for the 3 years for $225 oil change because of where I purchased my vehicle but they did the oil change and charge me the regular price anyways. I was a bit annoyed by this because i wasn’t informed ahead of time before it was done. I’m also annoyed with the fact that my service advisor did not mentioned anything about the additional savings when you spend a certain amount on service. I feel like she was just out to bill me without mentioning any of the promotions advertised. I’m upset with the lack of transparency on the pricing and the lack of promotional knowledge of the service advisor. I wish I stayed with Shawn as my service advisor he was more clear and understanding of my needs. This experience left a bad taste in my mouth and will look somewhere else to service my vehicles.

Shane did a good job

Michael was great and got done exactly what we needed.

Steve and Terrence are the best!

Taylor Gooley is the best service advisor I have ever had at any dealership! His genuine kindness and commitment to customer satisfaction is a rare and refreshing commodity these days! I will recommend him to everyone!