Carmella, provided excellence service. My car was done very quickly, very happy.
11/23/2024
Michael L. VERIFIED CUSTOMER
Nick is very responsive, knowledgeable and helpful resolving my concerns. Top notch advisor!
11/23/2024
James Y. VERIFIED CUSTOMER
Service was top notch
11/23/2024
Jay N. VERIFIED CUSTOMER
Joe was great
11/23/2024
Justin H. VERIFIED CUSTOMER
Carmella is the only service advisor I will go to. If she leaves, I’ll leave! She goes above and beyond to ensure that I’m cared for. Thank you Carmella!
11/23/2024
Jamie P. VERIFIED CUSTOMER
Matt was great. Kept me informed every step of the way. Nothing but great service
11/23/2024
Colin W. VERIFIED CUSTOMER
Colin is simply the best
11/23/2024
Brian R. VERIFIED CUSTOMER
Shawn was Avery helpful and knowledgeable. A pleasure to work with.
11/22/2024
Jorge D. VERIFIED CUSTOMER
Yes
11/22/2024
Estela G. VERIFIED CUSTOMER
Shawn was amazing! He went above and beyond for me.
11/22/2024
Maryam T. VERIFIED CUSTOMER
Colin is amazing and I’m always happy! He goes over and beyond to take care of his customers! I can see that even hanging out in lobby! The service department however may require more experienced staff! Seems like they could do a better job!
11/22/2024
Tracy L. VERIFIED CUSTOMER
Shawn was great at communicating and went above and beyond to get me a loaner for work when the repair took longer than expected. I would like my account to reflect that I want him as my service advisor moving forward.
11/22/2024
Mark N. VERIFIED CUSTOMER
Colin was very personable and I would recommend him to other BMW owners. Thanks for remembering what customer service is all about.
11/22/2024
David P. VERIFIED CUSTOMER
Very professional job today on my vehicle. Joe kept me informed on the progress of my vehicle through the service.
11/22/2024
Mohammed A. VERIFIED CUSTOMER
Logan is a great person to lead arrowhead bmw service.
Get This Guy To Be a Manger Already,
Do your thing
11/22/2024
Clint L. VERIFIED CUSTOMER
Matthew was great at communicating with us. Great service, and we’ll likely request him as our customer service rep going forward!
11/22/2024
Ray P. VERIFIED CUSTOMER
Logan is always a pleasure to work with.
11/22/2024
Rodney M. VERIFIED CUSTOMER
Service was next level.
11/22/2024
Mike R. VERIFIED CUSTOMER
Carmela is hands down the best service advisor at the dealership. Was happy to know she was back from maternity PTO. She’s knowledgeable and knows the ins and outs of what is necessary and what is required. Professional, knowledgeable, and polite in every facet of the process. She went above and beyond to ensure continuity with my car and kept me up to speed in the 19hrs or so it was at the dealership. Sad to leave AZ, but thankful when I needed service on my BMW’s, I knew exactly who to ask for because I knew it would be a breeze and I would be taken care of.