Carmella has been my service advisor for several years. She has always provided superior advice and service.
Second: My X5 2025 is two months old, why would I consider upgrading?
I already have financed at 1.9%.
Advise you read the customer profile.
3/1/2025
Lane L. VERIFIED CUSTOMER
Service was great!
3/1/2025
Michael V. VERIFIED CUSTOMER
Carmella Gomez is an exceptional professional and an even better person! As long as she remains under your employ, I will continue to purchase any and all future vehicles at your dealership!
3/1/2025
Carson D. VERIFIED CUSTOMER
Joe is the best service advisor at bmw has the most knowledge and a genuine person thx bmw for another good service
3/1/2025
Jacinthe S. VERIFIED CUSTOMER
Got me in right away and took care of my oil issue. Taylor is professional and polite. Thank you
3/1/2025
Leland M. VERIFIED CUSTOMER
I am going through major cancer battle right now. Was sick the day of my appt and Colin w/o hesitation offered to come pick up the car and get everything done needed to be done.
He is a great service rep, a good person and I really appreciate what he has done not just on this, but since I have owned the car. You should be very proud that you have an employee like him representing your company.
3/1/2025
Alan T. VERIFIED CUSTOMER
Very satisfied with Arrowhead BMW & Service Advisor Taylor Gooley. Thanks too to Nick, Service Technician for the informative videos.
3/1/2025
Sheri A. VERIFIED CUSTOMER
Jef was friendly, professional and knowledgeable.
3/1/2025
Ahmed G. VERIFIED CUSTOMER
Intrested in a Quote for oil pan gasket
3/1/2025
Ronald G. VERIFIED CUSTOMER
Everything was done perfectly, good communication
3/1/2025
Jerry C. VERIFIED CUSTOMER
Always good service.
3/1/2025
The Skin. VERIFIED CUSTOMER
Taylor went above and beyond for me, he was very accommodating. Kept me informed through the day on updates on my car.
3/1/2025
Estevan D. VERIFIED CUSTOMER
Good work
2/28/2025
Chad R. VERIFIED CUSTOMER
Great service
2/28/2025
Mary G. VERIFIED CUSTOMER
I had an 8:00 am mobile appt (confirmed through text the day before. And was also told someone would be in touch in the morning) By 8:30 am no call and no show. I reached out through same text thread. Response came an hour later that the tech would be out between 2-4 and that they decided to start in Buckeye and work their way north on the 303. This is terrible customer service. Once the tech was here he was very efficient and polite - just like last time. There is very poor communication in your service dept. I always preferred the way I’m treated at the Scottsdale dealership and I’m starting to believe it worth my inconvenience to go there next time.
2/28/2025
Kymeri A. VERIFIED CUSTOMER
I am happy with the outcome of the service that was provided, but would recommend better communication, especially when giving a timeline of completion of the service. I was told my vehicle would be ready the next morning and planned my day accordingly. I called 2 different times (11:00am and just after noon) to check in and was told Logan would return my call but he never did. I had to call my sales person to get an update, which I should not have to do. Even when the vehicle was ready for pickup that afternoon, I received an automated text and no call from Logan. Communication was lacking and I was a little disappointed but again, happy with the work that was done on my vehicle.
2/28/2025
Brian G. VERIFIED CUSTOMER
Everyone at Arrowhead BMW did a great job.
2/28/2025
Bob C. VERIFIED CUSTOMER
Professional service, knowledgeable, friendly young man.