My appointment was at 7 am, I asked how long it would be, I thought maybe an hour. I was informed that the "guys" (the mechanics?) didn't get in until 7:30 or so. I will never make an appointment before 7:30 I guess? I have been at your dealership for every service appointment since I bought my vehicle. I normally get a loaner. I did not today, thinking it would be quick. Wow, the drama with employees. It started with a guy saying he'd like to choke someone, evidently after an early meeting. The complaining and whining I observed was ridiculous, maybe it was the inexperience and age of the employees. I don't know, but customers can see, and hear. I'll get a loaner from now on. It kept me entertained for an hour and a half, I'll say that. And it ended with me being told I needed new tires, I literally had 4 new tires put on, by your dealership, less than 3,000 miles ago. I'm doing research on this currently, but seems like a reach to me. Being a business owner, I'd have a talk with the employees about complaining in front of customers. That's all, just being honest about my experience. I love my BMW!
11/8/2024
Sherry A. VERIFIED CUSTOMER
Great service!
11/8/2024
Ashley D. VERIFIED CUSTOMER
Michael is a life saver, communicative, and kind. Always a pleasure working with him.
11/8/2024
Brian G. VERIFIED CUSTOMER
awesome.
11/8/2024
Tana T. VERIFIED CUSTOMER
Matt was very friendly and nice, he made sure he gave updates on my car very often.
11/8/2024
Annette S. VERIFIED CUSTOMER
Mike Abreu always goes above and beyond to ensure customer satisfaction.
11/8/2024
Steven L. VERIFIED CUSTOMER
Collin was awesome. Give that man a raise!
11/8/2024
Lisa S. VERIFIED CUSTOMER
Collin provided excellent customer service!
11/7/2024
Bartholomew M. VERIFIED CUSTOMER
The service was great. Service rep Colin was great. Don't add sales pictures to your surveys!
11/7/2024
Ellen M. VERIFIED CUSTOMER
We are happy with Taylor's service. TY
11/7/2024
Jeremy W. VERIFIED CUSTOMER
Shawn was very detailed and kept me in the loop when my car was ready
11/7/2024
Brenton H. VERIFIED CUSTOMER
Shawn was very clear in explaining to me what I needed to do in order to move forward and I was satisfied with his explanation
11/7/2024
Fred K. VERIFIED CUSTOMER
Colin is the best. Professional and courteous. An asset to your dealership
11/7/2024
Megan M. VERIFIED CUSTOMER
Troy was very friendly and knowledgeable. Very happy with the service.
11/7/2024
Victoria T. VERIFIED CUSTOMER
Taylor was great!! He kept me informed of the status of my vehicle. He checked with the technician several times to ensure my vehicle was going to be done on time. Thank you Taylor for your professionalism and kindness.
11/7/2024
Jody A. VERIFIED CUSTOMER
Steve provided excellent customer service from my first call in the morning to pick up in the afternoon! Thank you Steve!!
11/7/2024
Velma F. VERIFIED CUSTOMER
I'm glad I have the opportunity to continue to have Carmella Gomez as my advisor. She is pleasant to work with, and she never fails to offer the best advise in terms of decisions I have to make in terms of helping me prioritize a repair or service on my car. I know it's her job, but she's very genuine, and I appreciate it.
11/7/2024
David G. VERIFIED CUSTOMER
Car still leaking coolant
11/7/2024
Dovey K. VERIFIED CUSTOMER
Joe is an exceptional service person. He always gives you his focused attention, making you feel like you are the most important customer. Joe is BMW’s gem!
11/7/2024
James A. VERIFIED CUSTOMER
Thank you for the opportunity.
Alan Mendoza, our service advisor, was excellent. His communication skills always kept us updated with the service of our vehicle. He offered to drive us for breakfast and pick us up when we were finished.
Alan Frequently gave us updates on the vehicle relevant to length of time expected for the service completion. It was a pleasure working with Alan; his smile was contagious!
Thank you,
Jim Aikens