Arrowhead BMW

Service Advisor Shane is true brand ambassador, best in class , also Terrance possibly a greeter when you arrive , he is awesome also . Please be sure to recognize these folks , you want to keep these two in your organization.

Matthew was very professional, thorough & accommodated my schedule.

Thank you

Steve was great. Professional and helpful.

Wonderful to be helped promptly in an emergency.

Everything was great

Good job good service

Thanks your good service for my tire exchanging process

Shawn was great

Alan did a great job and kept us updated every step of the way. Would never have my car serviced anywhere else and when it comes time to upgrade our car will definitely by at Arrowhead BMW! Kudos to Alan and the entire Arrowhead Team! Randall

Couldn’t be happier, every time I visit arrowhead bmw I’m treated with respect and kindness. Jeff was and is an amazing person to work with. Keeps it’s short and sweet. Thank you to everyone at arrowhead.

Mike is the best service advisor i have had. My last service I noticed “paint problem” after I was back up to Flagstaff and I texted him with pictures. Mike remember the pictures and was genuinely concerned. It turns out it was something that was on top of the paint and was removed with a solvent. It looked like someone had used touch up painted. Luckily it was a simple fix. Mike truly went the “extra mile” for us. Bravo!

Steve was great. He sent me the vehicle report along with pictures I had requested. Amazing service and staff that you can trust.

Very kind and personable and helpful, Joe is wonderful

Magic Mike!

Steve worked hard to make my situation right. I appreciate his help.

I had my car there for service because the check engine light came on. The cause was determined to be a loose vent hose. When I came in to pick up the car I was told that "while performing diagnosis found FRM no longer communicating". Everything (windows, lights etc was working fine when I brought the vehicle to your dealership. I guess I am to believe that it is just a strange coincidence that this happened while your mechanic performed the diagnosis. I'm sorry but I can't help feeling like this was caused by the mechanic connecting the diagnostic tools incorrectly and shorting out the FRM module. Regardless I feel that since the damage occured while the car was in your care it should not be my responsibility to pay to repair it. After some back and forth with my tech adviser it was agreed that I would pay for the labor and the dealership would pay for the FRM module. While I appreciate the discounted bill am still not happy that I had to pay $700 for the labor charge. The fact that the module failed at the exact moment that your mechanic connected the code reader is just a little too coincidental for me to believe. In my opinion the dealership should take responsibility. It's the same thing if I were to loan something, let's say a working power tool to you as a trusted friend I expect that it will be returned to me in working condition. Not broken with a $1500 bill attached. Pleas consider this and let me know your decision.

Thank you

Taylor works hard to provide excellent customer service. We appreciate his efforts, and we are satisfied.

Jeff in service great, cost of service out of line. Change an alternator and down $2400. Way over priced.