Steve was absolutely amazing and a down to earth guy! He kept me updated on the progress of my car . Thanks for everything Steve!!
10/27/2024
Sue S. VERIFIED CUSTOMER
Joe was very supportive of and responsive to my questions! A pleasure to work with.
10/26/2024
Julie A. VERIFIED CUSTOMER
Altho Taylor delivered on contacting the warranty company to fix my hood struts,it was a test of my patience to get him to follow through on calling the warranty company initially. I finally called the company myself, and found out the phone line was open and that he could contact them. He said it was busy each time he called but this was after he told me another service personnel had gotten through to the warranty company and he apparently failed to talk to that service person. This went on for several days and he was not timely in getting back to me. The broken wheel me)was what finally got him paying attention to this issue. Arrowhead BMW may have lost $550 of warranty money because of his noncommittal of getting on it. I think he may fly by the seat of his pants sometimes. His followup skills got better when I was "on his case." I have used Arrowhead BMW for 6 yrs and have not had this trouble before. That being said, I think he is capable and a likable guy but needs to hone some customer skills and followup.
10/26/2024
Ashor E. VERIFIED CUSTOMER
Michael was great!
10/26/2024
Julie S. VERIFIED CUSTOMER
He was very helpful and professional A+!
10/26/2024
ANA L. VERIFIED CUSTOMER
Taylor was by far the most helpful person I’ve interacted with at Arrowhead. I’m so appreciative for his help and for the fact that he really listened to my concerns with empathy and respect. He deserves a raise!
10/26/2024
Alva M. VERIFIED CUSTOMER
Matt was so very helpful and courteous. The service he provided was excellent. I am very pleased that he is my advisor
10/26/2024
Genessis Express. VERIFIED CUSTOMER
Ugskg
10/26/2024
Victor H. VERIFIED CUSTOMER
Love the service Shane was great
10/25/2024
Lorne S. VERIFIED CUSTOMER
Extremely pleasant.
Took the time to explain everything.
Made my first visit to this dealership a real pleasure.
Thanks.
10/25/2024
Doni H. VERIFIED CUSTOMER
Thank you
10/25/2024
Orlando E. VERIFIED CUSTOMER
My experience with Troy was great. He handled my vehicle servicing with urgency, professionalism, and provided an overall amazing customer experience. It’s because of service like the one Troy provided that make Arrowhead BMW stand out above the other car dealerships. Thanks again!
10/25/2024
Keith B. VERIFIED CUSTOMER
Taylor did a great job!
10/25/2024
Ken T. VERIFIED CUSTOMER
Logan was great. Arrowhead BMW is great!
10/25/2024
Harish P. VERIFIED CUSTOMER
Appreciated the video of vehicle inspection. Jeff explained the work to be performed thoroughly.
10/25/2024
Isaiah M. VERIFIED CUSTOMER
I really like that a video multipoint inspection was done and sent to me. I’ve never seen any dealership do that. It actually blew my mind, makes me more trusting in the bmw brand and makes me want to continue to bring my vehicle for service!
10/25/2024
Lorie A. VERIFIED CUSTOMER
Everyone was extremely helpful. It was great getting a loaner car & timely updates on my car.
10/25/2024
John H. VERIFIED CUSTOMER
Matthew Derrick Meecer is really helpful for anything inquires. I’m satisfied with his service.
10/25/2024
Robin O. VERIFIED CUSTOMER
Troy was great to work with, there’s no empowerment process for him to satisfy customers. For him to go through two managers and another BMW manager to deny warranty 30 old is beyond me. Especially when I had my vehicle in your facility in Augest for an oil change and system check. Which said there were no isues.
My new mechanic said the car oil is dirty and needs changes.