I’ve always experienced great customer service at the dealership, Arrowhead BMW. But I do want to highlight my recent interaction with Shawn. He was fantastic and spent additional time with me explaining the services and other options. I felt zero pressure from him and appreciate his above and beyond friendly customer service.
10/12/2024
Robert F. VERIFIED CUSTOMER
Joe and everyone else I came in contact with were all terrific to work with!
10/12/2024
Patricia K. VERIFIED CUSTOMER
Matthew did an excellent job
10/12/2024
Alfredo B. VERIFIED CUSTOMER
Thanks for your prompt service!
10/12/2024
Elaine L. VERIFIED CUSTOMER
Excellent service and felt very well taken care of. Thank you so much for everything
10/12/2024
Michelle P. VERIFIED CUSTOMER
Excellent service
10/12/2024
Mike S. VERIFIED CUSTOMER
Jose and Manny were excellent.
10/12/2024
Don K. VERIFIED CUSTOMER
Jeff, has always been outstanding. I always schedule with him. He explains everything carefully. He always Keeps me current on the progress of the service work. He is easy to be around. Love the guy.
10/12/2024
Efrain G. VERIFIED CUSTOMER
Shane is the best, I feel like I can trust the guy and he always gives a detailed explanation of why my vehicle needs repairs and I will always always request his services
10/12/2024
George D. VERIFIED CUSTOMER
Excellent service from Jeff.
10/12/2024
Mark C. VERIFIED CUSTOMER
Thank you Steve.
A positive experience
10/12/2024
David B. VERIFIED CUSTOMER
Taylor Gooley went above beyond to accommodate me. Great job and fantastic service!!
10/12/2024
Melissa M. VERIFIED CUSTOMER
Jef has incredible customer service! I only like to work with him as he is knowledgeable and takes care of all of our needs!
10/12/2024
Robert J. VERIFIED CUSTOMER
My car has several different sensors going off I am unable to drive it now I’m going to try and trade it in so I can get a car I won’t be afraid to drive down the road as much as you charge you think you would be a little better at your job
10/12/2024
Brandon Z. VERIFIED CUSTOMER
Alan is fantastic very knowledgeable. You should hire all your desk guys out of the garage
10/12/2024
James L. VERIFIED CUSTOMER
Great job by Mike and the Arrowhead service team !!!
10/12/2024
Anthony S. VERIFIED CUSTOMER
Mike a Abreu is my man! Always takes excellent care of me and my wife. Communicate with Mike is clear and to the point which I appreciate.
10/12/2024
Camron D. VERIFIED CUSTOMER
Great guy, helped me get a loaner car while my car was being worked on. Made my process very smooth.
10/12/2024
Veronica R. VERIFIED CUSTOMER
I’ve worked with Colin three or four visits now. He is professional and knowledgeable, and he offers practical solutions. However, I am concerned about a recent recommendation by the garage. I brought my car in for an oil change, and they suggested $6.8k worth of services, most of which I don’t need. Among the suggestions was a coolant flush. I had one at another garage less than 50k miles ago, but was confused and preoccupied with other matters that I was juggling that day. If coolant is like oil, one would think that a visual inspection would have suggested that it wasn’t necessary. When I chose Arrowhead to maintain my car, it was with the hope that I could grow to trust you all. This was a bit of a trust setback for me. Still, Colin is a bright spot.