My adviser Steve made my experience the best it had ever been. ????
10/9/2024
Tiffany M. VERIFIED CUSTOMER
Matt is great at customer service and deserves all of the praise in the world. He resolved an issue I’ve been dealing with for over a year and a half. Thankful he joined your team.
10/9/2024
Francois M. VERIFIED CUSTOMER
Great customer service with Jef.
10/9/2024
Kevin M. VERIFIED CUSTOMER
Shane did a great job with customer service. He went above and beyond to be sure I was receiving the best service.
Thanks again!!
10/9/2024
Aubrey C. VERIFIED CUSTOMER
Jeff is always great to work with!
10/9/2024
Mark G. VERIFIED CUSTOMER
Didn't plan on spending nearly $2,000.00 for my first service experience with this dealership. Had to wait over the weekend for two front tires for an X5.A bread and butter common Bmw.BMW.
Bmw northscottsdale never did that to me.
My car interior was dirty. Did not wipe and clean my inside front windshield nor vacuum my truck compartment.also had to wait for my service rep to get my car.lots of people standing around few were able to get me out of there. I asked a guy sitting looking at a screen by the loaner car desk what the wifi password was...he turned around and looked at the coffee wall area and said I don't know...I just a started here. He did not offer to get up or find an answer for me..
Never has happened to me in PA, MD, Fla, VA or Northscottdale Bmw. I've had at least 20 plus bimmers since 1991. Not sure I will return. You had one opportunity to make a great first impression. You did not exceed my expectations
10/9/2024
Jeffrey B. VERIFIED CUSTOMER
Matt did a great job. Communications every day while the techs were working on a solution.
10/9/2024
Susan Y. VERIFIED CUSTOMER
Excellent customer service and a very valuable employee
10/9/2024
Jo P. VERIFIED CUSTOMER
Joe was great as always.
10/9/2024
Brian L. VERIFIED CUSTOMER
Shawn W very friendly!!!
10/8/2024
James G. VERIFIED CUSTOMER
Matthew Mercer did an incredible job with our vehicle needs and his communication was outstanding. Excellent job!
10/8/2024
Kenneth B. VERIFIED CUSTOMER
Nick is an absolute rock star. He has been the best advisor I’ve worked with at BMW. Goes above and beyond in updating me on progress and products.
10/8/2024
Berlinda P. VERIFIED CUSTOMER
Shawn was very professional and would highly recommend him to family and friends
10/8/2024
Denise H. VERIFIED CUSTOMER
Thanks Jef for taking the time to listen to my concerns and promptly helping to resolve it! I appreciate you!
10/8/2024
Stephen P. VERIFIED CUSTOMER
Logan was efficient, professional and answered all of our questions. Great service .
10/7/2024
Humberto V. VERIFIED CUSTOMER
As has been all my experiences with Mike, he was amazing and a true professional. I felt that understood my needs and sense of urgency.
10/7/2024
Rubin W. VERIFIED CUSTOMER
Steve always provides excellent customer service
10/7/2024
Tuan N. VERIFIED CUSTOMER
Great
10/7/2024
Jodi S. VERIFIED CUSTOMER
I asked for them to top off the coolant which they said yes they would do and get my car back without coolant. Very disappointing!