Everyone was great but I left my car there for a week for an oil leak. They diagnosed it pretty fast but needed to keep it for 2 control arms, a motor mount, and to ensure the oil leak was resolved. I pick up the car, seems to ride rough now, has a clunk, and the oil light just came on. It seems like nothing was done or fixed correctly. Will call Monday when they are open.
9/29/2024
Patricia M. VERIFIED CUSTOMER
Steve Emery very pleasant and knowledgeable.
9/29/2024
Keith K. VERIFIED CUSTOMER
Once again Jef has provided exceptional service. I will continue to request him for our future appointments.
9/29/2024
Gail G. VERIFIED CUSTOMER
Matt was great! Very knowledgeable and helpful!
9/29/2024
Michael C. VERIFIED CUSTOMER
Sure. Everything was great. My only complaint would be that you add a cashier back. Having to wait while your service advisor is assisting another customer is not fun. Especially when you’ve already been there for hours.
9/29/2024
Louis I. VERIFIED CUSTOMER
Michael was awesome!
9/29/2024
Michelle W. VERIFIED CUSTOMER
Enjoyed working with Shawn. Unlike owner advisors I've worked with in the past, he was consistent with his professionalism and for once... didn't go through the survey plea with new like everyone else. He was great!
9/29/2024
Kelli S. VERIFIED CUSTOMER
Nick is the best! Every time we come in there, he is always so happy and helpful and willing to go above and beyond. He is our favorite.!
9/29/2024
Barry K. VERIFIED CUSTOMER
Michael has kept me informed and supported us perfectly
9/29/2024
Kenneth H. VERIFIED CUSTOMER
Taylor was very helpful and friendly. Great experience at the dealership. This was the first time ever in a BMW dealership and it was a great experience.
9/29/2024
Manpreet C. VERIFIED CUSTOMER
Excellent service and organization, very helpful
9/29/2024
Patrick C. VERIFIED CUSTOMER
Thank you for fixing our car in a timely manner.
9/28/2024
Viviane H. VERIFIED CUSTOMER
Service was great
9/28/2024
Camille M. VERIFIED CUSTOMER
Had a great experience with Jef as my service advisor.
9/28/2024
Chris B. VERIFIED CUSTOMER
Nick is awesome!! BMW is awesome at Arrowhead!!
9/28/2024
Frederick W. VERIFIED CUSTOMER
Outstanding service
9/28/2024
Robert G. VERIFIED CUSTOMER
Everything went very well seems like a good job only drove up 30 miles to tell you more later Robert G