Joseph Lazar is absolutely the best service advisor I have ever had. He is an extraordinary representative of BMW, this dealership and especially the service department! Always goes the extra mile to make sure that I am well taken care of. Excellent communicator! He knows how to make things happen!!!
9/26/2024
Brian E. VERIFIED CUSTOMER
Matthew was very helpful and patient with me
9/26/2024
Steve O. VERIFIED CUSTOMER
Trustworthy and experienced. I feel I'm in good hands with Mike.
9/25/2024
Neil B. VERIFIED CUSTOMER
Thanks
9/25/2024
Justin S. VERIFIED CUSTOMER
Shawn and the team were good. Nice work. Thanks!
9/25/2024
Reginald N. VERIFIED CUSTOMER
I believe that I was overcharged for the work that was done.
9/25/2024
Michelle K. VERIFIED CUSTOMER
Logan was exceptional! Thank you very much!!
9/25/2024
Eric N. VERIFIED CUSTOMER
Great service, Colin does a great job and makes it easy for me!
9/25/2024
David H. VERIFIED CUSTOMER
Manny was great! Very personable and professional.
9/25/2024
John G. VERIFIED CUSTOMER
Michael is a great addition to your BmW team. Why? Because he is old school and takes the extra time (long hours) to make sure the job is finished properly. I was impressed with how Michael took care of my needs and he took the time and effort to go beyond his schedule to make sure all my needs were taken care of.
It’s refreshing to know he cares about BmW and arrowheads customers versus “I only care about myself typical of todays US workforce .
9/25/2024
Brian P. VERIFIED CUSTOMER
Shawn was very nice and kept me updated. The work that was done made the vehicle shine and was excellently done.
9/25/2024
Claude B. VERIFIED CUSTOMER
I already discussed this with the supervisor
9/25/2024
Mary Ann. VERIFIED CUSTOMER
Jef was excellent and very accommodating throughout the whole process. He kindly updated me throughout my wait and made sure to communicate with me in what was going on. I highly recommend Jef to anyone who wants to get their vehicle serviced! Thank you we will be back to see you on our next service appointment. -Mark Larracas
9/25/2024
Brent S. VERIFIED CUSTOMER
Shawn is very professional and makes you feel welcome and at home. The man knows what he is doing in his field.
9/25/2024
**** S. VERIFIED CUSTOMER
Shawn did a fine job of talking care of our withGr our 330i. Great professional job of understanding problems with the car and knowing how to solve their. Very happy with Shawn's service.
9/25/2024
Paulino J. VERIFIED CUSTOMER
Shawn D Williams made my experience easy going and with excellent customer service. Very satisfied with BMW services, Lets Go BMW Rocks!!!
9/25/2024
Dwayne D. VERIFIED CUSTOMER
Colin and Sean were both incredible. Through their combined effort, they were able to secure a ride to and from Arrowhead and made the challenge of being without a car over the weekend appear seamless. So glad to have been assigned to them. Thank you both.
9/25/2024
JOHN S. VERIFIED CUSTOMER
Joe has always been great to myself and my family. He is extremely responsive and asks how my family is doing every time. Thank you Joe for all you have done.
9/25/2024
Kevin H. VERIFIED CUSTOMER
Shawn was very responsive to my deadline of completion of the repairs on my vehicle. He did a great job.
9/25/2024
Diana C. VERIFIED CUSTOMER
This is my first BMW and was my first service appt at BMW. This was my worse experience with a dealership. I dropped my car off and there was no follow up from service guy for two days. I picked up my car and told them I will be taking my car elsewhere. This was an easy service appt and they really screwed up the customer service with lack of follow up and communication. Should have purchased Mercedes. They never treated me like this dealership.