Josh was top notch! Kept me updated and made it easy.
8/15/2024
Martha B. VERIFIED CUSTOMER
Michael was always keeping me in the loop. I really appreciate that.
8/15/2024
Dennis M. VERIFIED CUSTOMER
Great service .
8/15/2024
INGRID M. VERIFIED CUSTOMER
He didn’t complete the service I requested. I waited for 2 days and he did’t contact me at all, I left 5 messages, 3 emails and after waiting on the phone for 30 min he finally answered to let me know that nothing was done. I needed to talk to him because they sent me the check in video from another vehicle stating it was mine and the services I needed (from the other vehicle, not mine) in top of it I never received the correct diagnostic and the other vehicles paperwork was given to me instead of mine. Cody stated the warranty said I didn't have coverage but I called the warranty when he said that, I got worried but the warranty company said no one had call to open a claim and I did have the coverage needed as stated on my contract that I emailed to him prior of making the appointment. I don’t know if they actually did a diagnostic on my vehicle or not but I wont be taking my vehicle to this dealership again, he didn't valued me as a customer and didn’t valued my time.
7/11/2024
Heather H. VERIFIED CUSTOMER
Cody was great. My Jaguar was a Christmas present and honestly I am trying to embrace the service costs that accompany my status car in an economy that’s not kind. Thank you for understanding my obvious stress in the moment. Everyone is very helpful and it was a great experience.
7/10/2024
AARON G. VERIFIED CUSTOMER
Excellent and timely service experience
6/22/2024
Dunn C. VERIFIED CUSTOMER
Appreciate the quick turn around for my car. Thank you!
6/20/2024
Carlene C. VERIFIED CUSTOMER
Service was great and Josh was a great help getting through the repairs
6/19/2024
Carol D. VERIFIED CUSTOMER
As always outstanding service. We trust our vehicle with your qualified service staff.Noah did a great job.
6/19/2024
Gary A. VERIFIED CUSTOMER
Improve your status update frequency
6/15/2024
Sean M. VERIFIED CUSTOMER
I really liked the mobile service. It was convenient and fast. Probably need to update your notification system with better verbiage. Those “canned” messages made it sound like my vehicle was at the dealership. I would expect Land Rover to provide a better user experience through their communication system. I mean, this isn’t a Hyundai dealership. I would expect something more in line with excellence.
6/15/2024
Theresa F. VERIFIED CUSTOMER
Excellent customer service
6/14/2024
Darren D. VERIFIED CUSTOMER
Great service
6/14/2024
Alfred M. VERIFIED CUSTOMER
Well informed as the work progressed.
Thanks
6/14/2024
Felicia O. VERIFIED CUSTOMER
I just recently switched from an Infiniti car to a jaguar an expected a higher level of service then I received from Infiniti,unfortunately I was treated poorly a paid more for the same type of service I have done on my previous car. I had an appointment an expect to get my car back within the same day. Waited over 2days for a hour long test. Had to call in myself to see if the car was ready to be picked up an was then told if I didn’t make a payment within 30 mins over text I would have to wait an additional day to pick up my car. Drawing mark on my car and didn’t have time to wash it. Will be going to a different jaguar location next time.
6/14/2024
Dennis H. VERIFIED CUSTOMER
Cody does a great job
6/13/2024
Anthony S. VERIFIED CUSTOMER
Communication was not very good. Timely of getting the situation done was not good. Due to I had to call to get information about my vehicle was not satisfied.
6/13/2024
Martyn B. VERIFIED CUSTOMER
I love the service department
6/13/2024
Steve B. VERIFIED CUSTOMER
The staff was quick and had integrity and did exactly what they say they were gonna do