The advisor was good explaining the service but the mechanic checklist was missing again when I got my paperwork.
1/23/2025
Sheila K. VERIFIED CUSTOMER
Faster than the time I expected
1/23/2025
Qianming L. VERIFIED CUSTOMER
Thank you very much
1/23/2025
Suwandi W. VERIFIED CUSTOMER
Top notch
1/23/2025
George A. VERIFIED CUSTOMER
Keep up the great work!!!
1/22/2025
Wayne N. VERIFIED CUSTOMER
Nelson was friendly and professional. It was a much better experience for me this time. Thanks again Nelson!!
1/22/2025
Francisco R. VERIFIED CUSTOMER
Well done
1/22/2025
Tad K. VERIFIED CUSTOMER
My front bumper cover comes apart from chassis from time to time.
My normal service advisor has the tech reattach.
I mentioned it when I dropped off the car, when I got call from service advisor, I specifically asked about it and the advisor said the tech had not mentioned it, but he will have the tech take another look before I come pick it up.
Came to get my car and either tech is having problems seeing, or advisor forgot what he told me, that he’d have it checked before I come.
I made the appointment via phone and specifically asked for Kanika. The appt was made, but when I came , I was advised she was off. Why wasn’t I advised? I wouldn’t have come if I knew she was off.
1/21/2025
Julie Z. VERIFIED CUSTOMER
Appreciate everyone’s help!
1/21/2025
Patricia P. VERIFIED CUSTOMER
We were very pleased. The service gentleman, Emilio Ruiz said there were 11 others ahead of us. He said it could be three hours. We told him we could call Pasadena Toyota and the wait was the same. We called Claremont Toyota to get the Vin number to start the service of the battery. Emilio saw the lengths we went to expedite our battery getting checked. He walked the battery back with our dolly. When he came back, my husband said we would have coffee and wait. We waited about 20 more minutes and Emilio came up to us and said we got some credit and it would be $192.00. They all praised us for having our receipt for our Wondries batter purchased 11/20. It was an outstanding exchange getting our need met. Many thanks.!
1/21/2025
Romie M. VERIFIED CUSTOMER
Thank you for your service.
1/21/2025
Jason T. VERIFIED CUSTOMER
Todd was wonderful to work with.
1/21/2025
Liang F. VERIFIED CUSTOMER
????Di Wu???????????????
1/21/2025
Mei L. VERIFIED CUSTOMER
Very good service,will use again for next service!
1/19/2025
Jose E. VERIFIED CUSTOMER
Excellent service
1/19/2025
Minh T. VERIFIED CUSTOMER
Nelson is always providing excellent customer service, Wondries is very lucky to have him as an employee!!
1/19/2025
Ivon L. VERIFIED CUSTOMER
Great customer service, very helpful, professional and friendly.
1/19/2025
Faith C. VERIFIED CUSTOMER
Jason wanted to help me I appreciate for genuine desire of his. If he can be more relaxed, that would be perfect.