So unhappy about my experience encountered today. The service manager who assisted me exaggerated too much the service to be done so he can charge more. Later on he said, when your car is done, let’s see what I can do. Afterwards he still charged me the same amount. I was already upset when he decided to lessen it. He is really something. The amount I paid was still higher than I’m supposed to pay that kind of service.
1/11/2025
Steven O. VERIFIED CUSTOMER
Your prices are on the high side. Nelson tried to discount the service fees which I and my wife very much appreciated.
1/11/2025
Angel U. VERIFIED CUSTOMER
Yes, originally it was supposed to take 3 hours, they had it done in 2.
1/11/2025
ED K. VERIFIED CUSTOMER
Service was exceptional.
1/11/2025
Edwin O. VERIFIED CUSTOMER
I had an appointment at 10am and I got my car 2hts and half later.. Don't see the point of making appointments then.
1/11/2025
Daniel O. VERIFIED CUSTOMER
Todd Tamaki is a very knowledgeable service advisor. I totally trust him with the service of my vehicle. Todd is very polite and courteous to his customers.
1/10/2025
David G. VERIFIED CUSTOMER
I was pleasantly surprised to get my vehicle back so soon . I expected to wait a bit longer. Excellent Customer service as well. ???????????????? Thanks Alhambra Wonderies Toyota . You guys Rock!
1/10/2025
Craig S. VERIFIED CUSTOMER
Gordon Li and John Kan are always 1st class. Always!
1/10/2025
Zhuoyong L. VERIFIED CUSTOMER
Ok
1/10/2025
Claudia E. VERIFIED CUSTOMER
While I appreciate Toyota’s service, I was not fully satisfied with the experience due to poor communication. I had scheduled to stay and wait during my service appointment but had to repeatedly reach out for updates, as none were provided proactively. The lack of timely communication caused significant inconvenience, especially since the issue was not resolved. Better communication and faster problem resolution would have greatly improved my experience.
1/10/2025
Alline L. VERIFIED CUSTOMER
Professional Service
1/10/2025
Ernesto T. VERIFIED CUSTOMER
Jason was very helpful in explaining the options I had regarding the repair of my 2024 RAV4 SE Hybrid.
1/9/2025
Anaruth A. VERIFIED CUSTOMER
Considering the circumstances of the alerts, I received a phenomenal and speedy service!! I appreciate the efficiency of the services on my car despite having to close early, I was able to be accommodated for my service today.
1/9/2025
Michael W. VERIFIED CUSTOMER
Always receive great service from Todd.
1/8/2025
Anarea A. VERIFIED CUSTOMER
Excelent job by Mr Wu
1/8/2025
Carlos C. VERIFIED CUSTOMER
I’m satisfied with service.
1/7/2025
Gregory M. VERIFIED CUSTOMER
Excellent service. Todd keeps me informed as to the progress and if the technician finds anything that I may have forgotten or known about. Thanks
1/7/2025
Brooke M. VERIFIED CUSTOMER
I wish the 5 mile Lyft ride was still available! At least one way so it is easier