As usual, Nelson was extreme helpful and professional. I didn't have an appointment as it was an emergency visit: the starter went out on my Camry 2014. The only comment I have is about my lady maintenance visit there. I just noticed that the battery cables were full of green and white matter. I was disappointed that the last mechanic did not clean them. I trust that such basic parts would be inspected as part of a service visit. I requested another mechanic to work on my car today. That is my only complaint.
3/21/2023
Alyssa J. VERIFIED CUSTOMER
Kanika has helped me before and is always kind and courteous. Made the process easy as possible and Nile keeping me informed. She’s great!
3/21/2023
Michael S. VERIFIED CUSTOMER
4 hours for a oil change is a little long
3/21/2023
Alfred F. VERIFIED CUSTOMER
Thank you great customer service
3/21/2023
Maria V. VERIFIED CUSTOMER
Buen servicio y excelente atención
3/21/2023
Igor K. VERIFIED CUSTOMER
Gordon went above and beyond in handling all my requests. I got the vehicle back with excellent results. He kept me up to date throughout. Please recognize him for job truly well done. He is outstanding representative for the Toyota brand.
3/19/2023
John V. VERIFIED CUSTOMER
Todd Tamaki was awesome. A rodent got into the engine of my truck and chewed through the wires, rendering my truck incapacitated. Todd had the foresight to have the mechanics take pictures not only as proof for a bizarre incident but also to take the mechanic report and pictures to my insurance. Thank you Todd!!
3/19/2023
Huiyang L. VERIFIED CUSTOMER
Thank Nanika and all! It only cost lest than one and a half of hours to finish the oil change, etc., service (2 more hours formerly).
3/19/2023
Morris S. VERIFIED CUSTOMER
Thanks you.
3/19/2023
Charlie D. VERIFIED CUSTOMER
Mr. Nelson was very professional, thank you for having people like mr. Nelson he was friendly and polite.
Yours: Charlie D
3/18/2023
Rosy Z. VERIFIED CUSTOMER
My husband really told you all how important it was to contact him and not bother me at all because of my serious injuries and recovery but you all contacted me after that, including the message that sent me to this. If you are unwilling to listen to important requests from the owners bringing their cars to you in challenging times and refuse to simply contact us the way we carefully asked you to, it makes us very stressed and nervous and makes us question your care.
3/18/2023
Jennifer L. VERIFIED CUSTOMER
Was transparent about everything I had questions about. Explain everything I had concerns about. Made sure I was informed about everything before leaving. Overall, I was content about the experience as it was my first time doing an oil change.
3/18/2023
Michael T. VERIFIED CUSTOMER
Todd was a pleasure to work with. He was professional, friendly, and a good communicator.
3/18/2023
Paul R. VERIFIED CUSTOMER
Every one there was fantastic! I was upset when I came in, but by the time I left I was singing once again!!
3/18/2023
Sidia O. VERIFIED CUSTOMER
Excellent thanks also the hard work from his helper gentleman very professional
3/18/2023
Epigmenio A. VERIFIED CUSTOMER
The best service always
3/18/2023
Luis S. VERIFIED CUSTOMER
Love today’s service to my car, fast efficient and staff very friendly. That’s why I’m a loyal customer. That’s I love Toyota you make us feel good whenever we come by. Keep up the great work! ????
My next car will definitely be a Toyota!
3/18/2023
Krystal Y. VERIFIED CUSTOMER
All the staff were polite, helpful and professional.
3/17/2023
Michael Y. VERIFIED CUSTOMER
Top quality service.
3/17/2023
Kevern M. VERIFIED CUSTOMER
I really enjoy working with Gordon. I would adjust my service day to correspond to his working schedule other than work with another service agent. Thank you Gordon for being as pleasant as you are!