No need to contact me. Gordon was very helpful. The only issue is the scheduling: you have to find out when the customer makes the appointment whether they'll be dropping off or waiting, and only accept a limited number of waiting appointments. When I was leaving there was a whole line of people very upset about how long things were taking. My appointment was for a 20k mile service which is probably a 30 minute job, and it took almost 3 and a half hours. That's ridiculous.
10/1/2022
Leandra W. VERIFIED CUSTOMER
He was professional and friendly!!
10/1/2022
Xiomara F. VERIFIED CUSTOMER
Excelente Job very satisface
10/1/2022
Dorothy R. VERIFIED CUSTOMER
My grandson was told that something with the water is damage, even though I have always brought my car for maintanence, and only has 18,000. Thousand miles,. He was told to fix my car it cost $1,200. To fix I will take it for a second opinion. Thank you
10/1/2022
Yajun D. VERIFIED CUSTOMER
Thanks Di Wu and John Kan for their professional services. Much appreciation!
10/1/2022
PHAISAN W. VERIFIED CUSTOMER
Really good service Thankful????
10/1/2022
Jose D. VERIFIED CUSTOMER
I wait for 5 hours just for an oil change i never go back to have a service there. Thx
10/1/2022
Robert A. VERIFIED CUSTOMER
Professional and thorough.
10/1/2022
Chu H. VERIFIED CUSTOMER
Service timely done and excellent service
10/1/2022
Allen M. VERIFIED CUSTOMER
Did what they said they were going to do and finished on time
10/1/2022
Emily C. VERIFIED CUSTOMER
Kanika is always a helpful rep, she’s helped me a few times when I bring my car in for service. Appreciate her hard work and it was nice that she came to get me when my car was ready. She printed out the tech car review form for me as well. Not sure if it’s the new system but it has been difficult for me to receive the tech car review form- links don’t work, would rather just receive it as a printout or PDF.
THANKS AGAIN FOR YOUR HELP KANIKA!!
9/30/2022
Placida H. VERIFIED CUSTOMER
Very pleased with the service manager Emilio informed me as to what was going on with my car.
Thank you
9/30/2022
Krystal Y. VERIFIED CUSTOMER
Emilio was friendly and helpful. He answered my questions.
9/30/2022
Kenneth L. VERIFIED CUSTOMER
I was told that the repairs were going to take 3 hours and it was ready at that time
9/30/2022
Eric H. VERIFIED CUSTOMER
Awesome service. Great new interface for customer communication.
9/30/2022
Domingo J. VERIFIED CUSTOMER
Muy bien ????
9/30/2022
Sofia M. VERIFIED CUSTOMER
I called to ask about my car before they even let me know. By the time I got there is when I received a phone call.