Wondries Toyota Auto Repair Service

The service representative was very negative and rude since the bigging of the process

Wonderies Toyota Thank you for your support

Isaac provided excellent customer service he was very helpful

Kanika was a consummate professional, easiest maintenance appointment i’ve ever had!

thanks

Gordon Li, Excellent Customer Service Thank u

I believe I may have paid more for services not completed. Let’s review why I say this: I had to demand paperwork that should always be included, like 1. an itemized list of services done that day, 2. a list of services included in the Maintenance Package I paid for, and 3. the multipoint inspection form. When I did finally receive the multipoint inspection form, it did not have items noted on it that had already been shared with me earlier that day over the phone, like a bad corner light, and it took me and the manager looking ourselves to find which corner. The oil was supposed to have been changed but the oil sticker had not been replaced. The manager stated “they wrote the wrong (the starting) mileage on the sticker instead of the future mileage when you’re supposed to change it again” but the sticker style is completely different now so it’s clear it just never got replaced. (It happened to nearly match the actual mileage because we were due to come in a week or two later). I drove our van in with a concern about a coolant leak and was quoted, and pressured, to commit to over $2,000 of service immediately, even though the only thing that could be said to be broken was the radiator cap. One the morning when I retrieved the van with my family, I asked to speak to the service tech who actually serviced the van and I was ready to leave the van if he had more detail to share that supported what the rep (Di) had been saying; he not only didn’t have anything more serious to share, he seemed mostly to just be parroting what Di had said. In fact, replacement of the radiator cap alone seems to have resolved the issue, and other systems seem to be working as expected. I can now budget and prepare for a major service visit, though I don’t expect it will be at Wondries. I was told after I arrived that “the system” was down and then told by the manager that it had been down for two weeks. I remarked that one might expect that in two weeks the teams might have devised a temporary workflow to accommodate a paper system instead of electronic… I expressed empathy with everyone about what a challenge it must be to work with a downed system, but I’d never been told that I should expect a lower quality of service. I only take my vehicles to dealer service centers because I believe that, at a minimum, I can trust that the service history will be accesible in a filing system (paper, national, or cloud) that will keep them accountable to their work and help guide future work. I don’t believe Wondries, or Toyota as a whole, can now say they can meet that expectation. I am still considering asking to have my service package refunded and starting a new relationship with an independent mechanic. You can reach me at ****-****-xxxx. -Alberto Vega and Gracia Hortum

Nelson. Was very friendly and accurate with the time of completion

Jason was Great severe he explained everything about my vehicle the best Thanks Jason ????

Service was very fast, and I was impressed that staff was able to attend me so quickly after having many customers arrive all at once.

Dishonest! I’m shocked that you would try to pull one over us. My car does not need front brakes as there is about 75% life still left on those pads. Much less does it need rotors. Also, you charged me over $200 for telling me nothing about why my car over heated other than what I told you, that the radiator was leaking. You all should have told me that the thermostat was bad.i replaced both myself and changed the rear brake pads. I feel ripped off and you were trying to rip me off even more with the false diagnosis on the brakes. I will be submitting a chargeback on my credit card since you tried to con me.

The Service advisor was amazing, however I’m still having trouble with my door locks. I will be making another appointment.

Good Job

The Owners Manuel is incorrect. It does not reflect the vehicle.

Thank you

She’s kind

Yes I’m satisfied thanks good blessings 10

Best service. Jason is the best service advisor I have ever had.

Thank you

Great services,will do the survey. Thanks