Very pleased with the service I received today from Dylan and staff.
4/13/2025
David G. VERIFIED CUSTOMER
Thank you it was quicker than expected.
4/9/2025
John C. VERIFIED CUSTOMER
Nice guy. Did not try to upsell me. Seems honest and fair.
4/9/2025
Patricia L. VERIFIED CUSTOMER
Call when the parts come in.
4/8/2025
Robert U. VERIFIED CUSTOMER
Took 2 hours for an oil change. Too long
4/5/2025
Daria P. VERIFIED CUSTOMER
Excellent service! Thank you!
4/4/2025
Eula D. VERIFIED CUSTOMER
If def disappointed in the service this visit. I came in a shared that my car is making a noise and couldn’t wait to see the video because I believed it was my brakes. Unfortunately, I never received the video and was told they would send it after asking for it.
I also had to pull my car back in because all my tires were different sizes and it stated on the paperwork that they check tire pressure.
My car is now making a louder noise and I just was there and could’ve gotten work done if necessary.
4/4/2025
Robert T. VERIFIED CUSTOMER
Nice job
4/2/2025
Steve A. VERIFIED CUSTOMER
Just wondering if topping off washer fluid is part of the service? I left the dealership Saturday and in my way to new London and completely ran out after one use which tells me it wasn’t topped off at all. Also no sticker on my windshield for my next oil change that I use as my reminder? Are those no longer used? Thank you
3/31/2025
Sreypisey N. VERIFIED CUSTOMER
I’d like to know how I can get the grip or handling on my vehicle adjusted. I I I prefer it to be tighter. It just feels loose after today’s tire rotation and balancing. I’m surprised the technician didn’t recommend an alignment for me today. Maybe that will do the trick. Aside from that Joe was phenomenal and far exceeded his customer service efforts not only today, but on the my previous visit as well a a week or two prior. Thanks Joe! You rock!
3/30/2025
Eric L. VERIFIED CUSTOMER
Overall not too good for first time My reminder was not reset after a oil change. Also was told my brake fluid was low and recomed changing fluid. It would have been nice just to top off the brake fluid even thought I declined service at the time
3/29/2025
David B. VERIFIED CUSTOMER
Technicians should reset the tire pressure after rotating tires/wheels.
My TLX Type S runs 36psi front and 33psi rear. I noticed the ride difference on my way home. Other than that everything else was great !
Thanks Dave Barnes
3/26/2025
Luis D. VERIFIED CUSTOMER
Thanks for excellent service
3/25/2025
Betsy D. VERIFIED CUSTOMER
As always, I received excellent service and the confidence that I'm in good hands with Joe DeLaCruz!
3/25/2025
Alicea R. VERIFIED CUSTOMER
Yes, excellent customer service.
3/23/2025
Eric L. VERIFIED CUSTOMER
The windshield wipers were not replaced and were paid for, other than that everything was great
3/21/2025
Stephen M. VERIFIED CUSTOMER
Joe is always great, knowledgeable, friendly and thorough. The rest of the team is as well
3/20/2025
Steven Z. VERIFIED CUSTOMER
Great as always.
3/20/2025
Jose N. VERIFIED CUSTOMER
None. Joe was excellent working within the limitations placed on him by Acura. Well done!!!
3/20/2025
Anthony G. VERIFIED CUSTOMER
I’ve been a Schaller customer for nearly 15 years and Joe is one of the best service people I’ve ever worked with.