As always the service team at Schaller was great! Brian, Joe and Jason always make the experience great!
8/23/2024
Alejandra T. VERIFIED CUSTOMER
Great service
8/23/2024
Juan R. VERIFIED CUSTOMER
Excellent service
8/22/2024
Greg N. VERIFIED CUSTOMER
Came into Shaler Acura in order to get my vehicle repaired everything that I requested to be done or that I was having an issue with after spending the 400+ dollars I still have every issue. There has been no changes in the vehicle and the only difference is that I was told I need a battery. I was also told that the issues that I had prior was resolved, and none of the issues that I came in for was taken care of, even though they assured me that it was all handled. I am very highly disappointed in the service that I received. I am highly disappointed in the customer service from Miss Genesis And I would love to speak with management on this situation. Call me anytime ****-****-xxxx Gregory Nails.
8/21/2024
John S. VERIFIED CUSTOMER
Great job. Excellent service
Thank you Joe.
John
8/21/2024
Maria S. VERIFIED CUSTOMER
Thank you for the service. I want to mention that Genesis Oliver was great. Very friendly, explained everything in detail, and answered all my questions. Great at customer service.
8/21/2024
Rupali S. VERIFIED CUSTOMER
Excellent customer service.
8/20/2024
Rassie L. VERIFIED CUSTOMER
Great service
8/17/2024
Vishal B. VERIFIED CUSTOMER
The service department is very nice and explains things well, answers questions graciously with details. I was also told my car wash would be complimentary but I was pleasantly surprised that my car was also vacuumed. They treat your car well at Schaller Acura.
8/17/2024
Eric B. VERIFIED CUSTOMER
Pretty disappointed Acura didn’t take care of the faulty camera under the certified pre-owned plan I had. The camera went out right around 100k miles. There was still over a year left on the CPO but because the mileage came first (slightly) it wasn’t honored. I’ve researched the Honda Pilot (same platform) has a recall for this issue but Acura does not. The fact that the cruise control doesn’t work unless this camera is replaced is also ridiculous. Counting down the months before this is paid off.
-Eric B
8/16/2024
Ricky S. VERIFIED CUSTOMER
Schaller service team always do a great job. Joe kept me up to date with ongoing servicing of my vehicle in a timely manner.
8/15/2024
Kay T. VERIFIED CUSTOMER
Great service. Wonderful staff!
8/15/2024
Gary H. VERIFIED CUSTOMER
Genesis did an exceptional job in communicating with me on a regular basis during my wait. She provided detailed information on how far along the service person was on completing my vehicles needs and an estimated time in it’s completion.
8/14/2024
Keysa N. VERIFIED CUSTOMER
Joe was a pleasure to work with. He was able to get me in and out of there fast so I can go to work. I appreciate his efforts and excellrnt customer service!
8/14/2024
Kenneth L. VERIFIED CUSTOMER
Service was excellent. Joe, as always, was a pleasure to work with.
8/13/2024
Stephen M. VERIFIED CUSTOMER
Always great service. Staff knowledgeable, friendly and professional
8/13/2024
Charisse S. VERIFIED CUSTOMER
Excellent service.
8/11/2024
Cierra B. VERIFIED CUSTOMER
Excellent, thank you.
8/9/2024
Latasha S. VERIFIED CUSTOMER
My past couple visits have not been the best. Both times I had to return back within 24 hours with issues with my vehicle., and basic oil change appointments have been taking longer than usual.The first incident I spent over $1500, and immediately started having issues, and I was very upset about the whole situation. During that time I felt like no one wanted to take accountability for the new issues I was having with my vehicle. I felt very disregarded during that situation . And ever since that day It’s not very welcoming at all when I have my car serviced. It’s to the point in which if I do get another Acura which I likely will in the near future, I will likely buy at another location. Which is unfortunate because I’ve been going to this location since 2012. Long term customers need to be catered to the same way the new customers are. I must say on a good note Genesis was excellent, and really listened to my concerns. But overall, you guys need to make some changes seriously. I understand everyone is tired and overworked, but that type of service isn’t acceptable