The only person I have experienced poor customer service at the dealership is the older woman. She portrays the attitude on the phone and yesterday I experienced it in person of being annoyed with you. I live in springfield area and was told when I purchased the car that I would be able to have my vehicle picked up for service and returned to me. When I have asked for this when I make an appointment she says that is only for more extensive service. That is not what I was told when I got the car or the first appointment for an oil change. Other than her everyone makes you feel like your business is greatly appreciated. They are very polite and professional
8/31/2023
Donna B. VERIFIED CUSTOMER
Joe was great. Thanks for your professionalism and quality service. Keep up the good work.
8/30/2023
Nathan D. VERIFIED CUSTOMER
Keshanna was wonderful to work with, though I was disappointed that my car was not washed and vacuumed as promised in the a1 service description.
8/30/2023
Lisa N. VERIFIED CUSTOMER
Everything was great. Appreciate the excellent service as always.
8/30/2023
Albert K. VERIFIED CUSTOMER
Joe always does a great job . The service folks do too
8/30/2023
Barbara S. VERIFIED CUSTOMER
Schaller has always taken good care of my needs. I am a satisfied Schaller Acura customer.
8/29/2023
William P. VERIFIED CUSTOMER
Very pleasant experience. Would highly recommend.
8/29/2023
Ruth B. VERIFIED CUSTOMER
Service is always exceptional. Thanks Jason
8/29/2023
Francine C. VERIFIED CUSTOMER
Joe was the best. Pleased in every way. Thank you. I
8/29/2023
Maryellen J. VERIFIED CUSTOMER
Very helpful and pleasant. Explained the repair in terms I understand.
8/28/2023
Nathan V. VERIFIED CUSTOMER
Discover a manufacturer issue with the left mirror. The service team there confirmed the defect by test driving a different car same year and model as mine. I hope this gets escalated internally so a fix can come in the future.
8/28/2023
Daniel R. VERIFIED CUSTOMER
They were training a new person. I do wish that someone had asked if anything has been going on with the car that could be checked out.
8/28/2023
Angela R. VERIFIED CUSTOMER
Very friendly and welcoming! Truck was serviced quickly
8/28/2023
Cary F. VERIFIED CUSTOMER
Addressed all concerns and resolved them. Best service for our family.
8/27/2023
Darlene B. VERIFIED CUSTOMER
Very Courteous Professional to say the least
8/27/2023
Mark M. VERIFIED CUSTOMER
Always a pleasurable experience.
8/26/2023
Paul B. VERIFIED CUSTOMER
Brian Coughlin is a truly exceptional service professional. He and your outstanding team have been providing world class service to my vehicles and me for over 20 years. Brian is a tremendous ambassador to the Acura brand.
8/26/2023
Edwin W. VERIFIED CUSTOMER
Jason continues to provide excellent trustworthy service
8/25/2023
Donna W. VERIFIED CUSTOMER
Joe was excellent in every way. He was very professional yet friendly and knowledgeable.
8/25/2023
Pablo C. VERIFIED CUSTOMER
Brian provides excellent customer service at all times and is very knowledgeable about technical and car problems. The service at Schaller is good and they offer extra washing.