When I went to pick up my vehicle the rear drivers side tire was flat. The front passengers side tire was low. These are brand new very expensive tires that were in perfect condition when I dropped my vehicle off for service this morning. This is not the first time this has occurred at COAD Toyota of Paducah, KY. This time I left my vehicle there for them to assess in the morning. If there is any damage to my wheels or tires, COAD toyota of Paducah will replace at their expense. This will be the last time I allow my vehicle to be serviced by this location unless they make it perfect at their expense. I am going to be without my truck for the entire weekend (which I was planning to use it to haul my boat to take my mother on a ride for Mother’s Day). My multi-point inspection states a perfect report and correct tire pressure in all 4 tires and this is false information stated on this report. I expect full compensation on Toyotas behalf.
5/13/2023
Drew D. VERIFIED CUSTOMER
Always a good experience at Paducah Toyota.
5/13/2023
Paula S. VERIFIED CUSTOMER
Thank you!
5/12/2023
Janice C. VERIFIED CUSTOMER
Car work completed before scheduled appointment. Everyone professional & courteous.
5/12/2023
Kenneth M. VERIFIED CUSTOMER
Great job!!!!!! Thank you.
5/11/2023
William A. VERIFIED CUSTOMER
The only thing I would suggest is the service reps should introduce themselves. The perfect time to do so would be after they ask for the customers name. My appointment there today was great.
5/11/2023
Jerry S. VERIFIED CUSTOMER
After having our van towed Monday evening to Coad Toyota after hours. When I called Tuesday morning I described the issue the issue, the very polite woman explained they had a busy schedule but they would strive to get it diagnosed and would call to discuss what the cost would be to which I responded "No problem. It will be what it will be and I trust you to do what is necessary." The next call I received at 5 pm said my van was fixed and could be picked up. I was completely satisfied.
5/11/2023
Wendy H. VERIFIED CUSTOMER
Everyone was friendly and knowledgeable
5/11/2023
Linda S. VERIFIED CUSTOMER
Wrong quote was given for repair. They told me it was a two hour job when it was a four hour time frame. The work that was needed apparently didn’t need doing at all.
5/10/2023
Madison H. VERIFIED CUSTOMER
Thank you!
5/10/2023
Virginia G. VERIFIED CUSTOMER
Good
5/10/2023
Eilieen S. VERIFIED CUSTOMER
Selena was very thorough & kept me informed regarding charges & actions needed.
5/10/2023
Mary Rose. VERIFIED CUSTOMER
A very helpful young lady
5/10/2023
Cheryl S. VERIFIED CUSTOMER
Selena was cordial and nice in assisting services my vehicle.
5/10/2023
Robert F. VERIFIED CUSTOMER
Very pleased
5/9/2023
Amelia R. VERIFIED CUSTOMER
I couldn't have picked a better place. Zachary is a very friendly guy. Thank you.