I'm normally well pleased with my service, but didn't like 2 things. I do not like being pressured to pay for services by phone while standing at a checkout counter. I was also unimpressed with receiving quotes for tires that aren't even the correct size. To my knowledge, my truck has 16" tires, but they gave me 3 suggestions of 17". I thought for sure the service department should know that.
3/31/2023
Anna Y. VERIFIED CUSTOMER
Even though they were busy they took time to keep me updated on my vehicle status! I appreciate their customer service and that my car is always in top shape when I leave there. Thank you Coad Toyota!
3/30/2023
Leslie K. VERIFIED CUSTOMER
Great Team ????
3/30/2023
Vicki K. VERIFIED CUSTOMER
It took 1 hr and 50 minutes to get an oil change, that is absurd as my time is valuable also. In the past it usually takes 45 - 50 minutes.
3/30/2023
Mike M. VERIFIED CUSTOMER
Love the video review by the technician. It builds trust.
3/30/2023
Rhonda P. VERIFIED CUSTOMER
Ashley was so helpful and accommodating in helping me with my recent car problems! She went the extra mile to make sure that I was well taken care of and saw to it that I got a loaner to get me back home and kept me informed even when it was her day off!! Can’t say enough about ALL the service people that I dealt with at Coad Toyota! Great job!! Thank you all! Rhonda P
3/30/2023
Thomas K. VERIFIED CUSTOMER
Everyone was most helpful
3/30/2023
Francis A. VERIFIED CUSTOMER
Everyone involved did a great professional job
3/30/2023
Debra E. VERIFIED CUSTOMER
Thanks again for your help. I appreciate everything you have done to service my auto.
3/29/2023
Wheels F. VERIFIED CUSTOMER
Ashley is exceptional! We need more people like her in the service industry
3/29/2023
MARIA S. VERIFIED CUSTOMER
Thanks for getting me in on shots notice
3/29/2023
Judy W. VERIFIED CUSTOMER
Everyone helpful and welcoming. Work completed in a timely fashion.
3/29/2023
Van P. VERIFIED CUSTOMER
Friendly people and a lot of work done to vehicle in a reasonable time
3/29/2023
Derek R. VERIFIED CUSTOMER
They went above and beyond! When my phone was dying, they even let me borrow a charger. Friendly and awesome!
3/29/2023
Michael G. VERIFIED CUSTOMER
Dylan was good I think he did everything he could so I’m blaming him. However, we brought the vehicle in for the first time since purchasing the car and you guys wanted to charge me over 400 dollars for two studs and lug nuts which is hard to believe we’re not bad when we purchased the vehicle which of course is not covered by the warranty. Then I was told that you guys never took the tires off the car since it was traded in which makes me wonder how it would pass a supposed inspection if you never took the tire off because how could you even check the brakes? I expect that from a cheap used car dealer but not from a legitimate car dealership. I will never be back. I want to know how to drop the extended warranty and all the other crap I’m paying for so I don’t have to deal with you guys again.
3/29/2023
Donald H. VERIFIED CUSTOMER
Did not like the text messaging way of telling us what could be wrong with our vehicle. No personal touch which made us think you were just wanting more business. We feel if something is wrong with our vehicle we want to be able to personally talk with someone to get the feel of how serious the problem is etc.
3/28/2023
Larissa K. VERIFIED CUSTOMER
They left the cabin air filter on my dashboard, my boyfriend had to put it back.
3/28/2023
Wanda O. VERIFIED CUSTOMER
Friendly and very helpful group of employees. Very thorough and great service!
3/28/2023
Kenneth B. VERIFIED CUSTOMER
Waited right at 2 hours for the installation of an item that was supposed to take about 30 minutes. Google Toyota website and it even stated installs in minutes. Delayed me getting back to work.