Coad Toyota Paducah Auto Repair Service

I was treated the way the way I try to treat people in my job ….. very nice people , helped beyond what I thought was available , my wife went out of her way to tell me also how nice she was treated . Thank you very much!!

Excellent

She was excellent

My favorite vehicle (my truck) is working great with it’s new battery.

Everyone treated me like part of the family

I didn't like the new computer system. It doesn't add anything and takes away from your excellent personal service. I like the paper copy of the multi-inspection report. It didn't download on my phone.

Job was well done. It was an easy process. Thanks!

Excellent service. I appreciate Larry working me in and the mechanical team for the quick fix to my car.

Excellent service and customer satisfaction.

1) My appointment was supposed to be at 11am. I showed up a little early. Employee told me my appointment was actually at 2p. No big deal. I had errands anyway. 2) While waiting to check in for that appointment another customer (older male) approached me in the service department area. He made some rude comments about the holes in my jeans (rude, but no big deal). He then reached out his hand and rubbed my upper thigh where one of the jeans were distressed. I was so shocked, I couldn’t even say anything and I just wanted to get out of there. The man walked away chuckling. 3) I returned a little before 2pm. The female employee had trouble pulling up my appointment, and then determining that I actually was scheduled for 11am (but there was also a note in the system that my appointment was a 2pm for some reason, so I can see why the employees were confused). They took my car back and programmed my key fob. No big deal, I was glad they were able to still get my key programmed despite the mixup in appointment times. 4) When my key fob was done & it was time to check out, the female employee told me my total was $496.75. I had the Wheel & Tire coverage, and had been approved for the key fob, but it wasn’t in the system so I had to wait longer to check out while she verified the coverage. 5) While waiting, I asked the male employee if he had heard the older male customer speak to me about my jeans & rub my thigh earlier that day. He confirmed that he had seen & heard it, and thought maybe I knew the guy. I told him that I didn’t. He did apologize to me for that happening. I’m usually happy with my service at Toyota. Today was not a good experience.

You have wonderful people that I trust ty

Oil change was too much money and told you that the frame is rusted out on my truck I have been under it and there is no rust to be seen

Was an awesome experience

Mr. McNeese was very knowledgeable and helpful. But, I would also like to pay compliments to John Willoughby. John has helped us with service, maintenance, new parts and accessories ever since we came to Coad (when it was previously Mike Smith Toyota). He is our “go to guy” at Coad anytime we have needed ANYTHING!!! And, he helped us this time just as much as Mr. McNeese did. The work we just had done was a very major repair. I am hoping that the excellent service we have always gotten at Coad holds true this time also. Time will tell. Thank you!

Very courteous and knowledgeable

Very Professional and courteous,and on time

I would be happy to.

Miss Ashley did a wonderful job. She is a very great asset to your dealership. I will always ask for van her. She is very knowledgeable about her position.

Great job

Excellent service!