Coad Toyota Paducah Auto Repair Service

Ashley is the best. !!!

Dalyn & Mr Dixon was professional, educated and kind. I also talk to a gentleman in the service that possibly did repair on my vehicle and he was nice. Although I was quoted, the job would be $250 for the part and $250 for the labor so I was anticipating approximately $530 I was surprised to see my bill for 631.00 dollars. And there was a $30 charge for environmental, and I took that as a chemical being used or disposing of oil something similar. But putting in a seatbelt doesn’t require any chemicals or environment issues. This is the third Toyota that I’ve purchased. (((I wasn’t told that the price had gone up 100.00 before the work was done.))) This has sadden me as a single woman. I am disabled, in a wheelchair, & a widow trying to make ends meet. Carol W

From the minute I walked in, I was treated so nice even though o didn’t have an appointment and had an issue with my sun roof. Entire staff went beyond anything I have ever experienced. Shout out to the ladies at the front desk, the gentlemen who first greeted me in the service bay and then, Dan. He was so nice and helpful. Even though I live in Tupelo, Ms. I will recommend and use in the very near future.

Zach was outstanding!

Very professional

Awesome job

Good people!

Everybody that waited on me from the time the gentleman opened the door for me until the service department took over. I was very happy with the service that I got thank you and have a blessed day merry Christmas. And the coffee was very good. That means a lot when you’re waiting. The coffee was wonderful. The treats were really nice too. It makes you waiting very pleasant thank you.

Ashley was great.

Ashley was great! Good communication, very patient in her explanations. Great Job Ashley!!

My car continues to make the same noise. I will be calling in the morning to request an appointment

Great service

I have another make vehicle that I take to dealership for service. They are better at communicating and review the work they did, even though its routine, such. as telling me which fluids were low and adjustments ito tire pressure. They also wash and vacuum the vehicle. And they have coupons for specials. I see no specials on your website. At your dealership, they hand me the paperwork and point me to the car. I assume service was performed. I don’t feel like you appreciate me bring a customer.

Ashley could not have been better. She even took the time to answer some questions about my other Toyota. Ashley was was very friendly and professional. There is no way I could have been treated better.

I was very pleased with the service and everyone was very friendly and helpful, thank you

We err on the road, traveling through five states. Thanks, for the good speedy service.

Completely satisfied! Very efficient and nice service. Thank you!!

Very professional Very informative

Very impressed with the service of Selena and the time of 37 minutes. Thank you. I appreciate you.

When I went to the service desk to pay for my services, Selena was extremely rude. I had a serious incident with my brakes that scared me so badly I was debating on if I was going to ever drive it again, I kept asking to speak to a technician to reassure me that everything was going to be ok with my vehicle. Luckily Zach (I believe was his name) overheard me and said “oh yeah Dan said that was crazy a brake pad broke off and shot out the back of the car let me go get him” I was truly grateful for him hearing me and getting someone for me to talk to and explaining what happened and how it was fixed and just everything that the repairs entailed. Selena was just reading off of a screen say “yes ma’am everything was checked” that was not reassuring and she was very a matter of fact with me as if she was the one who repaired my vehicle. Every single question I asked she replied with “yes” no further explanation. If Zach wouldn’t have overheard me, I wouldn’t have been able to talk to anyone unless I sought someone else out myself. She is a service advisor, she is not a technician and was not worried at all that my brakes failed on an off ramp from the interstate, and could not adequately reassure me that everything was ok, or how she new everything was ok. This left a very bad taste in my mouth, if I have to do business with Coad again, I will absolutely not get in Selena’s line. Hearing the worry in someone’s voice should prompt you to get them answers, but not Selena, she couldn’t care less.