They were excellent!!! I had to come back to get the dash gauges adjusted after I left as they are always messed up after they service the vehicle, not a big deal at all I just turned right around and brought it right back. They fixed the problem in about 2 minutes, not a problem at all!!! Service department is always GREAT!!! No complaints at all!!!
11/17/2022
Mary W. VERIFIED CUSTOMER
I would like to tell you that I had a great experience from setting up my appointment to dropping it off. All the text messages I received and when I called with a question everyone was so helpful and nice! I also appreciate being picked up and taken back to dealership and they were so friendly! Thank you for such a great experience!
11/17/2022
Maryann C. VERIFIED CUSTOMER
First time to service my Lexus at Coad. Couldn’t be happier with my service
11/17/2022
Steve C. VERIFIED CUSTOMER
Excellent service. Very polite and friendly staff. 5 Stars!
11/16/2022
Philip O. VERIFIED CUSTOMER
Appreciate the care and service you provide, thanks
11/16/2022
Joyce S. VERIFIED CUSTOMER
I certainly will.
11/16/2022
Marilyn C. VERIFIED CUSTOMER
Friendly helpful great job
11/16/2022
Bobby S. VERIFIED CUSTOMER
She was very friendly and informative.
11/16/2022
Jackson W. VERIFIED CUSTOMER
It was a pleasure to work with Ashley.
She was very professional.
11/16/2022
Richard S. VERIFIED CUSTOMER
Was serviced in a timely manner
11/16/2022
Dean C. VERIFIED CUSTOMER
Very pleased with our service today. Everyone treated us with kindness and attention to our needs.
11/16/2022
Justin V. VERIFIED CUSTOMER
Great
11/16/2022
Christopher H. VERIFIED CUSTOMER
Great staff. Kept me informed through out my appointment. Thanks
11/16/2022
Joseph J. VERIFIED CUSTOMER
Very professional friendly staff
11/15/2022
Eddie R. VERIFIED CUSTOMER
I was very pleased with the work and service
11/15/2022
Courtney E. VERIFIED CUSTOMER
I like the new video of the service
11/15/2022
Michael H. VERIFIED CUSTOMER
THANKS FOR GETTING MY TRUCK DONE!!
Regards,
Michael H
11/15/2022
Melinda L. VERIFIED CUSTOMER
Wednesday November 9,2022 checked in at 920 am for a 930 appointment. Signed in using a new system , was told how great this system was going to be. After waiting 2 hrs or 1130am I went to check on our vehicle. The service associate got in the computer to check. Then he went to the back. When he returned he told us they hadn’t started the service on the vehicle yet. He then ask if we just wanted to go. We left after 2 and a half hours with nobody even looking at the vehicle. We live 35 miles from the Coad toyato in Paducah so needless to say our day was wasted. I can understand a delay when starting a new service but to leave a customer sitting waiting for 2 hours without checking on them or their vehicle is the worse customer service I have ever experienced. My husband took the truck to another place of business in Paducah and was in and out in 45 minutes and that included oil change,tire rotation and front end alignment. You’re system was a failure. We felt like staff could have cared less.
11/15/2022
Gary H.. VERIFIED CUSTOMER
Time to learn your new program. I asked a question and the answer was "I don't know why" Never got an explanation beyond that
11/15/2022
Kimberly M. VERIFIED CUSTOMER
Quick service and resolved the issue, much appreciated.