Coad Toyota Paducah Auto Repair Service

I made an appointment because of an oil pan leak which was previously done by this dealership it was still covered by 1 year warranty. I was under the assumption that it would be fixed that day. I left vehicle with them. I called at 2:30 to see if it was done. They said no I would have to bring it back it was too late in the day to do. My appointment was at 10:15 I even got there early 10:00. I didn’t get a call or text telling me they were not doing it. I am not happy having that there was no communication.

Excellent

Always a pleasure visiting COAD Toyota for whatever reason.

Yes. I got a complete list of all things I needed. He stayed in touch and the crew answered my questions. I’ll be back to complete list next week. Thank you

Thanks for prompt service

The staff was very kind and considerate. Thank you for a job well done!

Two things were done on the Camry, tires rotated and balanced, and engine air filter was changed. According to my receipt, you couldn’t plug the tire for some reason. It was my understanding that a nail had penetrated a tread which in 99% of cases, pluggable. I’m having another tire shop look at it today. There was also a $17.70 Environmental Disposal Fee on the receipt. The only thing that could have been for was throwing away the air filter. This is unbelievable! Standard trash, not Hazardous Waste, not Universal Waste, and not Special Waste. Just plain old trash. In my job, I deal with some fairly large equipment. When we rebuild it, there is waste grease, oil, and metal shavings/filings. This type of waste, especially the quatities we have typically do have an “Environmental Disposal Fee”. But a small paper filter!?!? Anyway, that was the straw that broke the camels back. My wife finally agreed with me that we need to take our business elsewhere. After two dealings I had with you, I wanted to go somewhere else, but, she decided to stick with you for some reason. Well, not any longer, when I pointed out the disposal fee, and the only thing it could have been for, she finally agreed with me. She said she coulda brought the filter home and threw it in our household trash. So, as I finally let her realize on her own, she agrees with me. Coad Toyota believes “Sales before Service”. As far as I can tell, you don’t care about your customers. Only your bottom line. I sure do miss Mike Smith Toyota. They took care of their customers.

Ashley was great. She answered my questions. She was very professional.

Very pleased with the service of my car

None

Dalen was very professional and helpful.

Very good explanation of what was done and what to be aware of as future needs.

I have had you maintain my last two vehicles, and I have been very satisfied. We had a small bump yesterday, but I brought car back, and the people who helped me were great. A part under the hood had not been secured so it was making a lot of noise. All was fixed. My husband and I have purchased our grandson a Four Runner (spring 2022)and my husband a Tacoma (June this year), so we obviously are pleased with service and personnel who have helped.

The people and service was great..the price tag was brutal

Good

All round good job

Wonderful, efficient, conscientious staff

Do Not like the text for info. Was not pleased with how long it took to change oil,rotate tires and change cabin filter. Expressed what wanted done when checked in at first.

The service was great. The staff was friendly and opened the doors for me which was a nice touch. A+

I appreciated Ashley coming out to meet me as I drove up. She had a tablet that made checking in quick and easy. I appreciated the texts and her phone call.