I found Ms Richards to be attentive and knowledgeable. As someone with years of customer service and management experience, I was extremely impressed with her ability to handle questions outside of what I would consider the typical scope. A+ service!
12/7/2023
Lynn F. VERIFIED CUSTOMER
Alicia was great to work with. I really appreciated her willingness to help any way she could. She made the necessary service call easy to deal with, especially since it was my fault.
Thank you for a friendly and helpful staff.
12/7/2023
Shirley S. VERIFIED CUSTOMER
Mariah was very professional and very informative about my wait on my vehicle.
12/7/2023
George H. VERIFIED CUSTOMER
Summer was very professional and competent
12/7/2023
Thaddeus R. VERIFIED CUSTOMER
Alicia is always friendly and helpful.
12/6/2023
Robert B. VERIFIED CUSTOMER
Excellent service and completed in a timely manner.
12/6/2023
Larry S. VERIFIED CUSTOMER
Quick. Well done and courteous
12/6/2023
Stephen C. VERIFIED CUSTOMER
Service was excellent and the attendant was extremely courteous as they always are.
12/6/2023
Georgann B. VERIFIED CUSTOMER
Thank you so much for a job well done. There is never a wait at your dealership. Things seem to work very efficiently. Have recommended your dealership to friends and co-workers. Merry Christmas
12/5/2023
Virginia P. VERIFIED CUSTOMER
Took too long
12/3/2023
Janet S. VERIFIED CUSTOMER
Summer was the BEST. Professional, friendly and welcoming give this gal a star for going above and beyond
Raining and not only did she bring my Rav into the in bay but she had it warming up. Gave me great advice on next appointment.
12/2/2023
Nancy C. VERIFIED CUSTOMER
Eveyone was very nice and explained things to me .Always have great service
12/2/2023
Glenda H. VERIFIED CUSTOMER
She is great!
12/1/2023
Robert S. VERIFIED CUSTOMER
Why did you change the oil when she brought it in for the service checkup. Why did you charge me for it!
12/1/2023
Larry E. VERIFIED CUSTOMER
Visit went well nice & friendly staff.
11/30/2023
Robbin B. VERIFIED CUSTOMER
Friendly
11/30/2023
Scott W. VERIFIED CUSTOMER
There was an issue, it was handled. The professionalism at Buckhannon Toyota is outstanding.
11/29/2023
Evelyn M. VERIFIED CUSTOMER
She was very nice and everything went smooth! :) Thank you
11/28/2023
James H. VERIFIED CUSTOMER
It's not Summer's fault but over $600 for the installation of four tire sensors is a bit much
11/26/2023
Phillip B. VERIFIED CUSTOMER
I appreciate you getting me an appointment the same day I called in. The oil change was done very quickly. Summer was very pleasant to work with.