The lady I dealt with wasn’t very friendly and then I sat in the room while her and the other representative spoke negatively about a previous customer. She didn’t provide any information to me and then when my husband I tried to let her know we would like to do oil services every 5000 miles she kept informing us that they wouldn’t pay for that. We informed her that we understood and would pay out of pocket. Seemed like we were an inconvenience to her. Not great customer service.
6/13/2023
Gordon C. VERIFIED CUSTOMER
Had an oil change last week. The oil cap came off unknowingly and my mechanic here said the threads were worn completely. Sure would have been nice if I were made aware. Gordon Michael Claytor
6/13/2023
Christina R. VERIFIED CUSTOMER
I really appreciate that you all took time on my vehicle and talked to me about the problems I have with it.
6/13/2023
Llewellyn S. VERIFIED CUSTOMER
I always get great service from very friendly people. Thank you so I
6/13/2023
Dustin M. VERIFIED CUSTOMER
Great service. Great people.
6/12/2023
Ryan C. VERIFIED CUSTOMER
Professional service. Thank you,
6/12/2023
Lawrence M. VERIFIED CUSTOMER
You guys did a great job
6/12/2023
Steven C. VERIFIED CUSTOMER
It was a awesome experience
6/10/2023
Carol W. VERIFIED CUSTOMER
Absolutely!
6/9/2023
Sidney H. VERIFIED CUSTOMER
It was great! Thank you!
6/9/2023
Shirley S. VERIFIED CUSTOMER
Hailey was very professional and easy to talk to. She offered me 2 different times which was really good.
6/8/2023
Jessica W. VERIFIED CUSTOMER
I appreciate Buckhannon Toyota for keeping my car safe.
6/8/2023
Terezi R. VERIFIED CUSTOMER
Alicia was very friendly and professional.
Would definitely recommend
6/8/2023
Charles M. VERIFIED CUSTOMER
Very helpful, actually showed me the condition of car's filters needing replaced. Check-in/out smooth & quick. Thank you for washing my car
6/8/2023
Chad R. VERIFIED CUSTOMER
We still don’t understand how our back brakes are already in the yellow, when they were just put on in February. Do brakes have a warranty? We don’t drive over any mountains or big hills and my wife only drives ten minutes to work. Something doesn’t sound right. The next time we come in, I’d like to see the brakes when they check them.
Thanks, Chad R
6/8/2023
Robert R. VERIFIED CUSTOMER
Alicia is amazing. You have a great associate on your team! Keep up the great work!!
6/7/2023
Zachary H. VERIFIED CUSTOMER
Good job
6/7/2023
Angela D. VERIFIED CUSTOMER
My experience was great! They got me in and out and answered all my questions. Thank you!