I’m satisfied with the service of my Tacoma today.
3/8/2023
Catherine B. VERIFIED CUSTOMER
My name is Erica not Catherine for starters... Can you please kindly explain more details on how you got this email address please and thank you !
3/7/2023
Cameron F. VERIFIED CUSTOMER
Thank you all for being awesome!!!
3/7/2023
David C. VERIFIED CUSTOMER
I appreciate the quick service this morning. From check in to departure, I was made aware of all phases of my vehicle’s service and the results. All staff was very friendly and courteous.
3/7/2023
Shirley W. VERIFIED CUSTOMER
Great service.
3/7/2023
Steven H. VERIFIED CUSTOMER
Thanks everyone!
3/7/2023
Thomas S. VERIFIED CUSTOMER
Everyone treats us well at this Dealership. I know that I can trust my 4Runner to the Service Department. They always go above and beyond the norm. I am so glad I bought my Toyota from Buckhannon Toyota.Thank you everyone for being so kind to us. Alice & Tom Shaw
3/7/2023
Laura S. VERIFIED CUSTOMER
Everyone was nice
3/5/2023
Ashley D. VERIFIED CUSTOMER
Service was completed in a timely manner and staff was friendly and efficient!!!! I appreciate it!!!!
3/5/2023
Nick B. VERIFIED CUSTOMER
Alignment is off
3/4/2023
John S. VERIFIED CUSTOMER
Service was excellent!
Employees were super nice!!!
Facilities was super clean!!!
3/4/2023
Marlene S. VERIFIED CUSTOMER
I always thought that Michelin tires were the highest in quality. Obviously that is not the case. Seems like it doesn’t take much to cause a misalignment. Even though damage was minor it was recommended that we replace all 4 tires. In my opinion Toyota should replace the 2 tires that are damaged.
3/3/2023
Roger G. VERIFIED CUSTOMER
I got called before they worked on my vehicle. They asked if I wanted additional work done and quoted a price of less than 100 additional dollars for the transfer case and front differential fluids change, her exact words were that it would make the grand total right around 600$ so I agreed to have it done. My original quote was just over 500$ for engine oil, rear differential fluid and transmission fluid change. My wife messaged me later and said they charged her almost 900$, in my eyes that’s not even close to 600$. When I called in and asked, they said sorry they quoted me wrong and they would try not to allow that to happen again but that doesn’t help the fact that I really didn’t have the extra money and had to put it on a credit card. It almost doubled what I intended to be spending and I wouldn’t have had the extra work done if I knew this up front. I later got a message verifying that the additional cost wasn’t supposed to be what they charged and it also showed that I didn’t ok the additional charge. Other than this, I was very pleased with the service and how advanced the service department is. I’d like for someone from upper management to give me a call so we could further discuss the issue.
3/3/2023
Roger D. VERIFIED CUSTOMER
Buckhannon service center are the greatest. Thanks for your help????.
3/3/2023
Alyssa G. VERIFIED CUSTOMER
Came in for a state inspection and hailey was wonderful, she got to us quickly and answered every question I had, she made this whole process very easy for me and I really appreciated it, she’s very kind and will be happy to come back next time
3/3/2023
Joshua W. VERIFIED CUSTOMER
Great job ! Thank you
3/2/2023
Madelyn T. VERIFIED CUSTOMER
I have owned Toyota vehicles since 2000, I've been totally satisfied with each of my purchases. I have not bought any other brands since. I don't plan on buying any other brands in the future.
3/2/2023
Evon T. VERIFIED CUSTOMER
Always pleased with the service at Buckhannon Toyota.
3/2/2023
Karissa C. VERIFIED CUSTOMER
Was told no appt necessary to have inspection done that it would be in and out. Took over an hour